Yes, the problem is the strain gauge, but unfortunately this model was discontinued in 2001, and spares are not available. In any case the gauge is not a spare part, it only comes complete with the ADC and micro, precalibrated and linearised. You need a dongle to do that ( the odd edge connector is where it plugs in) and costs more than the unit is worth. A new massmeter was a lot cheaper, and came with a warranty, and , more importantly, a manual so that I can actually do calibration on it without needing a dongle.
Calibration of precision massmeters is always performed in situ, as then the unit can be compensated for the difference in local values of G, which is detectable with this unit ( or rather it was......) if I took it and used the calibrated masspiece in it's usual location, then took it to nearby town 500m higher in altitude, where it was about 2 counts different.
The strain gauge block is machined to provide a linear response, and as well to provide overload protection, it only moves 0.5mm from no to full load in any case.