The Art of Electronics 3rd edition 10th printing missing pages

[victorb]

Hey everyone,
Just sharing this in case anybody else has the 10th printing of the Art of Electronics 3rd edition.
My copy of the book has missing pages(at least what you see in the pictures, maybe more).
Maybe I'm unlucky but if someone else also has the 10th printing and can check his for the same issue I would appreciate it!

The book was sold by Amazon Export Sales LLC so It's not one of the clones.
So far, Amazon is refusing to replace it because the return window expired. Gee, if you buy a book these days are you supposed to do your own QA on it?

Have a good one!

[victorb]

I have contacted them, it resulted in a comical chat with them telling me to contact the manufacturer:

09:34 AM PDT Ajay: I've check the details and seems that return window is expire as on Expired on February 10, 2019, however in this case we are unable to create return label for the item.
I've also check the details and seems that refund OR replacement option is not available in the system.
So please go ahead and contact to manufacturer for further details.

09:35 AM PDT Victor: okay, who is the manufacturer?
09:37 AM PDT Ajay: Manufacturer company : Paul Horowitz
Anything else I could help you with today?
09:37 AM PDT Victor: Paul horowitz is the co-author...do you have actual contact info? company, address, email, phone?
09:38 AM PDT Victor: otherwise this does not help
09:41 AM PDT Ajay: http://www.planetary.org/connect/our-experts/profiles/paul-horowitz.html
please find the above link

[tggzzz]

I have contacted them, it resulted in a comical chat with them telling me to contact the manufacturer:

09:34 AM PDT Ajay: I've check the details and seems that return window is expire as on Expired on February 10, 2019, however in this case we are unable to create return label for the item.
I've also check the details and seems that refund OR replacement option is not available in the system.
So please go ahead and contact to manufacturer for further details.

09:35 AM PDT Victor: okay, who is the manufacturer?
09:37 AM PDT Ajay: Manufacturer company : Paul Horowitz
Anything else I could help you with today?
09:37 AM PDT Victor: Paul horowitz is the co-author...do you have actual contact info? company, address, email, phone?
09:38 AM PDT Victor: otherwise this does not help
09:41 AM PDT Ajay: http://www.planetary.org/connect/our-experts/profiles/paul-horowitz.html
please find the above link

That nonsense would raise my blood pressure. If I had a problem with, say, Gulliver's Travels, would they suggest contacting Jonathan Swift?

I suggest you contact Amazon again to talk to someone more intelligent.

You might also look at https://artofelectronics.net/the-book/counterfeit-editions/

[Electro Detective]

What a stuff up, I'll bet that book wasn't cheap either 

and what's this silly business about an 'expired return window' ? 

As far as I can tell OP victorb wants an 'exchange' on a faulty product from day one,
and to 'return' the dud, which is not a counterfeit btw..there is a difference   

and besides, if it was a counterfeit, it's Amazon's problem, not the customer to stress over   

Surely someone at Amazon is professional/can do/courteous enough to sort this out,
and then contact the printer/seller chain asap that botched this up,
and get replacements in stock asap for the wave of 'exchanges' on the way   

I reckon the entire run is knackered 

Mr. Paul Horowitz will surely want to know about this fiasco, as it will affect his income sooner than later when shtf 

At the least they should print up the affected pages for peaved owners till the book gets re-printed.
ok, that's a bit tacky    but hey good enough


EDIT:   www.planetary.org/about/contact.html

There's a few email addresses on that page that may reach Paul Horowitz directly or handballed to him,
if Amazon are not responsive enough   

 

[innkeeper]

contact them directly!!!!
https://artofelectronics.net/contact/
or email
mailto:winfieldhill@yahoo.com?subject=AoE%20comment%20or%20question
winfieldhill@yahoo.com

explain that you got it through Amazon explore sales LLC
also, post to them a link to this thread.

I'll bet you get some action on it.

[wilfred]

I'm betting you've got a counterfeit edition. There is no way the real publishers would allow such errors as missing pages or pages in the wrong order. They would print a proof run AND very carefully check it for such errors before starting the final print. There's a reason you don't see books with missing pages. Genuine publishers check these things because mistakes like this are expensive.

I'd contact Cambridge University Press and see if they had a faulty print run that made it into the wild. They didn't, and once you know it is a fake then I'd go back to Amazon and tell them what the publishers said.

I wouldn't annoy the authors until you've first contacted the publishers. Actually I wouldn't annoy the authors period unless it was to report an error in the text.


PS. Does anybody here have a 10th printing edition without these errors?

[KE5FX]

Paul sometimes posts here and Win Hill is often found on sci.electronics.design, but it would be ridiculous to bother either of them with this, or the Planetary Society for that matter.    You probably have a counterfeit edition for which neither of them, or anyone else in the legitimate supply chain, has been paid.

I would forward that communication directly to jeff (at) amazon.com.  It obviously won't go to Bezos directly but it will reach a significantly higher level than just escalating to the next drone at the call center.  That's just an outrageous customer service failure on the company's part.  They are usually better than that.

[Electro Detective]

If OP did purchase via Amazon, the author should be advised as it's their reputation and or pocket on the line,
regardless of whether Amazon are aware or not they are flogging real deal books
or authorized knockoffs from OneHungLow Printeng Press 

How hard is it for someone at the printer/binders to wet their fingers,
and flop through 1200 pages on the first book fresh off the production line =  + 

EDIT: I just had a surf at Amazon and the book is priced very fairly with cheaper options as well 

I can't understand why English illiterate, page order challenged knockofftards would bother to copy it, and do it so poorly   

3.30 am street corner work not paying as well?

[MudMan]

...PS. Does anybody here have a 10th printing edition without these errors?

My 10th printing is without these errors. It's ordered 2 years ago from amazon.

[Stray Electron]

The book was sold by Amazon Export Sales LLC so It's not one of the clones.

  I don't know what you mean by "clone" but I'd be willing to BET the "Amazon Export Sale LLC"  is NOT Amazon but a 3rd party seller that sells through Amazon.  I've been noticing a lot of sellers on amazon recently that use names very similar to well known brands but that I'm sure are not connected to the original company.   Unfortunately the huge numbers of counterfeit items on Amazon now means that I've drastically cut back on what I buy there.

   The previous posters are correct,  contact Amazon directly, don't go through Amazon Export

[wraper]

I'm betting you've got a counterfeit edition. There is no way the real publishers would allow such errors as missing pages or pages in the wrong order. They would print a proof run AND very carefully check it for such errors before starting the final print. There's a reason you don't see books with missing pages. Genuine publishers check these things because mistakes like this are expensive.

My sister works at book printing house and defects happen all of the time. The question is if it gets noticed before dispatching them. Not to say nowadays many books get printed in small batches by inkjet printers and dispatched right away to distributor company, missing publisher whatsoever.

[wraper]

To me it seems just some worker screwed up when assembling pages to be bonded together (placed them on opposite side).

[victorb]

It's sold by amazon export sales since it was shipped to Europe, I guess.
I've read all the reports about the fakes beforehand and can confirm the book looks flawless(apart from the missing pages). No misspelling author names, no weird inking, no misalignment, etc.
I've attached a screenshot of the item I purchased. The link points to:
https://www.amazon.com/gp/product/0521809266/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1

Also: the missing pages are not *missing* but replaced with duplicates of other pages. To me it really looks like a binding error.

[Electro Detective]

..Also: the missing pages are not *missing* but replaced with duplicates of other pages. To me it really looks like a binding error.

Please excuse my slight confusion and or comprehension skills 

Do you have the complete book, plus duplicate pages in a silly order ?

or an incomplete book with duplicate pages where missing pages should be ?


and if there are missing pages, what are those page numbers?

Perhaps someone here with a digital version can assist with those to tide you over till this fiasco is resolved

--------------------

and another EDIT 

Apparently there are two 'Third Edition' versions

The "Third edition 2015"

and "Third edition 2015 7th printing 2016 with corrections"

It would be nice to know just what those corrections are, be they trivial or not, for owners of the "Third edition 2015"

Interested to see which version OP victorb has   

[wilfred]

...PS. Does anybody here have a 10th printing edition without these errors?

My 10th printing is without these errors. It's ordered 2 years ago from amazon.

I'm thinking all the legitimate ones will be correct and if any faults existed and escaped into circulation the publishers would have recalled and pulped them by now. If the OP has a legitimate one with faults then contacting the publisher will get a replacement. If the faults match.

[innkeeper]

I'm betting you've got a counterfeit edition.

if it is, and the OP got it from Amazon, then that's gonna be some shitstorm between the publisher and Amazon if Amazon is selling counterfeit books.

again more the reason to contact artofelectronics!

[innkeeper]

Paul sometimes posts here and Win Hill is often found on sci.electronics.design, but it would be ridiculous to bother either of them with this, or the Planetary Society for that matter.

Having been in the publishing industry I couldn't disagree with you more.  There are many reasons for them to care about this.
This could turn out to be a HUGE issue, which they truly need to be informed about to deal with.

[KE5FX]

Paul sometimes posts here and Win Hill is often found on sci.electronics.design, but it would be ridiculous to bother either of them with this, or the Planetary Society for that matter.

Having been in the publishing industry I couldn't disagree with you more.  There are many reasons for them to care about this.
This could turn out to be a HUGE issue, which they truly need to be informed about to deal with.

If they have to deal with email from everybody who gets a counterfeit copy of AoE3, they will never have time to work on AoE4. 

The unfortunate truth is that Amazon does have a massive counterfeiting and gray-market import problem.

[victorb]

Please excuse my slight confusion and or comprehension skills 

Do you have the complete book, plus duplicate pages in a silly order ?

or an incomplete book with duplicate pages where missing pages should be ?


Perhaps someone here with a digital version can assist with those to tide you over till this fiasco is resolved

and if there are missing pages, what are those page numbers?

--------------------

and another EDIT 

Apparently there are two 'Third Edition' versions

The "Third edition 2015"

and "Third edition 2015 7th printing 2016 with corrections"

It would be nice to know just what those corrections are, be they trivial or not, for owners of the "Third edition 2015"

Interested to see which version OP victorb has   

It is an incomplete book with duplicate pages where the missing pages should be.
I'll take a photo when I get back to the lab but it's the "Third edition 2015 10th printing" if I recall correctly.
I've used to contact page on the AoE website to report the problem. I don't think it's really the authors problem - the print house let a mistake slip. I can try to contact the print house but I'd put my chances of getting it replaced at slim to none.

[ogden]

I don't think it's really the authors problem - the print house let a mistake slip.

It is not authors fault, but his problem definitely - because his name is on the cover and he is main beneficiary of the product. I would contact both, mentioning this forum thread meaning that they are already getting bad press and have to hurry-up.

[wraper]

...PS. Does anybody here have a 10th printing edition without these errors?

My 10th printing is without these errors. It's ordered 2 years ago from amazon.

I'm thinking all the legitimate ones will be correct and if any faults existed and escaped into circulation the publishers would have recalled and pulped them by now. If the OP has a legitimate one with faults then contacting the publisher will get a replacement. If the faults match.

First of all, there will always be a few defective when there is a large total quantity. Secondly, this is not a safety issue to recall even if there was 50% of them defective in certain batch.

[innkeeper]

If they have to deal with email from everybody who gets a counterfeit copy of AoE3, they will never have time to work on AoE4. 

The unfortunate truth is that Amazon does have a massive counterfeiting and gray-market import problem.

You are missing the issue entirely!!!!

This is Amazon themselves selling this, not someone amazon is distributing for.

If Amazon is acquiring and selling counterfeit books, this is a BIG DEAL!!! 
No publisher will want to work with Amazon if they have done such a thing!

imagine if Selig were selling counterfeit scopes... it is on par with that.

[ yay post number 2⁹ or 0000001000000000 for me ]

[KE5FX]

imagine if Selig were selling counterfeit scopes... it is on par with that.

Yep.  Sucks. 

And because Amazon commingles inventory, there is no difference between the two cases you describe.  They literally don't know if they're distributing counterfeit copies.

[Electro Detective]

OP paid for a real deal respected high profile reference book from a hopefully still reputable ( ) online trader,

not for a 'slap up - send it out' job that obviously no one bothered to check the batch/run,
and more than likely there are more of these duds out there that will be reported here, and other electronics forums/sites, over time.

i.e. lots of unhappy campers     wanting pulp blood and MANY new buyers that may think twice about pulling the trigger on a "Cross Your Fingers Third Edition"
and hit on used and or verified versions on Ebay instead,
..then quickly plough through the 1200 pages to verify no missing pages  so they can send the sucker back in time for a refund if there are 


EVERYONE in the entire chain, from the authors to Amazon, needs to be aware of this asap

before someone in a far off land gets wind of this fiasco, dusts off their jet printers,
and knocks up a  '..ten dollar complete no page missing free ship paypal only'  tacky 2019 reprint   

[Bud]

It's sold by amazon export sales since it was shipped to Europe, I guess.
I've read all the reports about the fakes beforehand and can confirm the book looks flawless(apart from the missing pages). No misspelling author names, no weird inking, no misalignment, etc.
I've attached a screenshot of the item I purchased. The link points to:
https://www.amazon.com/gp/product/0521809266/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1

Also: the missing pages are not *missing* but replaced with duplicates of other pages. To me it really looks like a binding error.

I just spent some time reading about Amazon Export Sales and after reading how they work and based on this screenshot and your chat with Amazon rep I think your copy is legit and you have a justified case of contacting Paul about the issue because the book came from him. The point is AES (for brevity) bought it from Paul and resold to you because that is how you get stuff from Amazon US from Europe. which is confirmed on the screenshot that the merchant was Paul himself. Same was told you by the chat agent who checked the merchant name on file. Hope this will help you feel more comfortable contacting Paul.