thanks for the link. It was (cleverly) tagged as unknown condition
What condition category did the Ebay listing say?
Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.
For parts or not working: An item that does not function as intended and is not fully operational.
If it was "Used" find the item in your history and select
return and
doesn't work or defective. Tell them the problem "Turns on but won't heat brand new iron/tip". Say you are "Willing to accept a partial refund of $XX which should cover repair costs". Attach a photo of it plugged in not burning your fingers and a photo of your receipt showing that the iron and tips are new.