NYC CNC is also sponsored (was?) by Tormach.
YouTuber Nerdly just uploaded a video demonstrating how PCNC770 sucks.
Even NYC CNC himself uses a Haas for precision stuffs.
I saw that complaint video, but the few facts i could gather from it was: he bought the machine, complained about backlash issues when milling a circle (surprise!), but did not want to adjust the gibs, expecting to get a machine that works out of the box because he paid for a ready to use product.
When a support employee linked him a video on how to set up the gibs he complained about the video being from a 3rd party (nevertheless contained and showed the information needed). I don´t remember he mentioned on site support or something like that, no idea if they offer that anyway. Of course Haas is a different story.
- as off topic as it already is -
The thing with this kind of equipment (non-consumer electronics, metalworking tools, precision machines) is that you either have the skillset and tools to run it and check it or you don´t. I mean e.g. if the base of a machine is not level, a lathe starts to turn significant tapers and therefore can not be as precise. That alone means you can not just put it somewhere, turn it on and expect this to work perfectly.
The cheaper the thing was, the more attention to such things might be needed, but the general verdict in machining forums is that you always should do an initial check and setup. Often you need to remove the cosmoline from certain parts anyway before you start, so disassembling, cleaning and adjusting is the first thing to do. Sometimes those cheap machines come with the wrong (imperial/metric) lead screw or the wrong size gibs, which becomes obvious before it is switched on.
To make that somewhat relevant for the topic: it is important to aquire the skillset needed to make a judgement if the machine itself works properly or if it is a setup or operator issue. If that is not possible it might be helpful to visit a course or try to get training otherwise to build up the confidence.