Had a word with local JBC support in India. The person whom I spoke to was very helpful and pro-active. My station needs to be sent to spain for fix, which will be handled by India support. But, I was offered a demo unit till I receive my station back.
Great news ... seems India support now exceeds aussie support ... all I got was a bitching - "we don't make hardly any profit on these, so we're strapping it to
the back of a migrating sea turtle ... and we won't ever keep you informed coz we can't afford the phone call ... still NO DAMN WORD !! Ima move to India ...
This is not a distributor problem, it is a JBC support policy problem. JBC requires all distributors to ship all stations with defects or warranty issues
back to Spain, no matter where you are located, USA, Australia or Brazil. JBC also does not provide replacement units to the distributor. Some distributors will provide a loaner unit out their own pocket, but this is very cost prohibitive to most dealers. Earlier in the year, I bought a JBC CD-BE Soldering Station which died in the 2nd month I had it, and it took over 3 months to get it back. As a result, I ended up buying a PACE ADS200, which works better than the CD-BE, and costs half the price. Tips are also much cheaper than the JBC, like 1/3 the price. Because of their poor customer service and declining quality, I will never buy another JBC product.