I think I'm going to call the customer service for Tektronix on Monday or Tuesday when a I get a chance to see if there is another solution since the enhance/decrease contrast options are not working.
Before contacting Tektronix, you might take a voltage reading that could help to determine cause of the problem. The LCD contrast is set by the voltage that is applied to the first conductor of its ribbon cable (for a TDS210/TDS220, conductor 1 is at the edge of the ribbon that is nearest to the rear of the oscilloscope).
On my TDS220, the Contrast buttons adjust the voltage on conductor 1 between -13.1V and -19.0V. The effect of this varying voltage is as follows:
-13.1V = A negative display (white-on-black)
-16.7V = A normal display (black-on-white)
-19.0V = A white display (completely washed out)
(the voltages are with respect to the main board ground connector).
NB With the ribbon cable only partly inserted into its connector (just enough to engage the contacts), sufficient conductor protrudes above the connector to take voltage measurements with a standard DMM probe.