Rigol DS1054z stuck during boot

[JJalling]

Hi all,

I tried to turn on my Rigol DS1054z today, but it is just stuck at the boot screen. Have anyone experienced this?
Or even better - does anyone know how to fix it, other than return the scope to Rigol?

BR Jonas

[ataradov]

I'd try to download FW update into a flash drive and see what happens. Other than this, return may be the only option.

[JJalling]

I'd try to download FW update into a flash drive and see what happens. Other than this, return may be the only option.

I have just tried that. Put the firmware file on a USB-stick. Insert the stick in the front of the scope and turn it on.
When I turn on the scope, it gives a beep, but thats all.

Ohh crap!!

/Jonas

[JJalling]

I'd try to download FW update into a flash drive and see what happens. Other than this, return may be the only option.

I have just tried that. Put the firmware file on a USB-stick. Insert the stick in the front of the scope and turn it on.
When I turn on the scope, it gives a beep, but thats all.

Ohh crap!!

/Jonas

Ok, its fixed now. I inserted the USB-stick, and during power-on I repeatedly pressed the "Help" button on the scope. The scope booted and asked if I wanted to update the firmware. I pressed "Cancel" and the scope is now working again.

/Jonas

[ataradov]

Did you get this help button method from somewhere? Or figured out yourself?

[JJalling]

Did you get this help button method from somewhere? Or figured out yourself?

I got it from a Rigol distributor.

BR Jonas

[tautech]

Did you get this help button method from somewhere? Or figured out yourself?

I got it from a Rigol distributor.

BR Jonas

Any more Rigol    you can share with the community?

[JJalling]

Any more Rigol    you can share with the community?

No I'm sorry

/Jonas

[Jeroen3]

There is a key you can press during boot that resets the scope.
Third blue key from the bottom on the left side iirc. It will revert to Chinese, but the language menu should be visible.
See image a few posts below.

[Shock]

It's the 5th dark grey key down on the left side during boot repeatedly until the full scope display comes up.
To change the language select the 3rd dark grey button on the right.

https://www.eevblog.com/forum/testgear/rigol-ds1054z-freeze-up-bug/15/

As shown in this video.

[JJalling]

There is a key you can press during boot that resets the scope.
Third blue key from the bottom on the left side iirc. It will revert to Chinese, but the language menu should be visible.

It didn't work on my scope. I tried a couple of times.

/Jonas

[alsetalokin4017]

It sounds like you've hit a different bug than the "freeze bug" I demonstrated in that video up above.

So you fixed it by having a firmware .gel file on a USB stick, putting the stick in the slot, turning on, and pressing the 'Help' button repeatedly during bootup.... right?

So that's another method to add to the Rigol toolkit, thanks!

The normal "factory reset" involves repeatedly pressing the button circled in the image:

[JJalling]

It sounds like you've hit a different bug than the "freeze bug" I demonstrated in that video up above.

So you fixed it by having a firmware .gel file on a USB stick, putting the stick in the slot, turning on, and pressing the 'Help' button repeatedly during bootup.... right?

So that's another method to add to the Rigol toolkit, thanks!

The normal "factory reset" involves repeatedly pressing the button circled in the image:

Yes it's a different bug.
I'm not sure if the USB stick is really necessary or if I could just have pressed the 'Help' button. But to answer your question, yes, that was the procedure I was using.
1. Insert USB stick with firmware file in the scope
2. Turn on scope and pres 'Help' button repeatedly while the scope is booting
(3. In my case the firmware on the USB stick was the same as the one installed on my scope, so I pressed 'Cancel' when the scope asked if I wanted to update)

As I mentioned earlier, the "factory reset" didn't work.

BR Jonas

[fba0]

Dear all!

after working for a long while with my DS1054Z (recently updated to fw 4.4.1.1 and calibrated), I thought: now it's warm, why not re-calibrate it?
It did it with success, then I power cycled it and... it hung. All lights are on, the screen remains black.
I tried all the tricks explained in this thread and all possible combinations... nothing worked.
Is the device blown, or is there any hope? Any idea/suggestions to repair it?

Thanks for your help!

Best regards,

Frederic

[djlewis]

This week the same happened with my DS1054z. I purchased it late December 2016, used it a bit then didnt turn it on for about 1.5 months. This week I turned it on and
got the locked Rigol intro screen. If my attempt at posting image attachments works, the first image ds1054z_lockup_1.jpg shows the initial screen. ds1054z_lockup_2 shows the locked screen after continually pressing "help" at power on. And after continually pressing the 5th grey button down left side ds1054z_aft_lock.jpg. Good thing is the 5th grey button got my scope up and running again. Thank you all above for the pointers.


Scope: Rigol DS1054Z
firmware: 00.04.04 (stock)
board: 0.1.4
djlewis

[janekivi]

Did you get this help button method from somewhere? Or figured out yourself?

I got it from a Rigol distributor.

BR Jonas

Any more Rigol    you can share with the community?

They don't tell this to anyone, You must find all by itself...
http://int.rigol.com/File/ProductSoftWare/20151124/Firmware%20update%20instruction.pdf