OK can you use the following settings:
TIM/DIV to 2ms
VERTICAL MODE buttons--first two buttons out, second two buttons in
CH1 and CH2 input selectors to GND, not AC or DC.
TRIG LEVEL centered and pushed in
XPOS centered and pushed in. Move it around each time you change any of the settings.
Both POS controls centered. Move them both around each time you change something.
COUPLING and SOURCE set to LINE and EXT. Try mixing these selectors up and try all the positions and combinations once everything else is set. Put an AC signal into the EXT trigger connection and try all 4 of the COUPLING positions with the SOURCE set to EXT.
If you still have absolutely nothing, the next place to look is the schematic I have attached. What do you have for other test equipment?