I think EV makers in general have a support issue. The stories about Teslas get a lot of news, but look at other makes. When I buy a car I need to know it will have support - quick and easy to access maintenance, crash repairs and so on. Its not a toy. I'm not buying a Ferrari, where its definitely not a daily driver, and it can be off the road for a while without much impact to me. If it breaks, or needs impact repair, it needs to be quickly working again. Loan cars are not really an effective substitute for getting your car back, and if we aren't taking about warranty work the cost is huge. In this environment look at the tales of the big European brands, like VW and BMW. Their ICE cars get turned around quickly, but there are many reports of the electric ones being off the road for ages, or needing to go extreme distances to a service centre. Polestar, being a new brand, one might expect to push their support side hard on their web site, and in other publicity. Last time I looked they didn't mention what you do to get one fixed. Do you go to your local Volvo dealer? Seems you do, as when I take my Volvo in for its annual service there are bunch of Polestars standing by the service shop. It seems Volvo/Polestar don't even register the needs of the average car owner in promoting their products.