I commented my experience with Rigol, I had until a couple of days ago a problem of compensation of probes. here is my problem documented, a month after sending mail to rigol china they got in touch with me, asking me for images, videos and tests performed on the failure, since I requested being under warranty to sell me a new pcb since shipping costs high sun response of rigol
They told me what were the steps to follow in search of the defect, which fortunately seems to have been solved, that in case of being a problem of main board, they would send me one free of charge, I would only pay $ 75 shipping cost, but I kept in mind that it would void the warranty, but they understood my problem, so I followed the steps for now they hit the target with the problem and it works perfectly. so with me rigol china, he behaved well not so Tequipment that only limited himself to respond "COMUNIQUESE CON RIGOL."
in spanish
comento mi experiencia con Rigol, tuve hasta hace un par de dias un problema de compenzacion de sondas. aca esta documentado mi problema, al mes de enviar mail a rigol china se pusueron en contacto conmigo, pidiendome imagenes, videos y testeos realizados sobre la falla, ya que yo solicitaba estando en garantia que me vendieran una nueva pcb ya que los costos de envio sol altos. respuesta de rigol
Me dijieron cuales eran los pasos a seguir en busca del defecto, que por suerte parece haberce solucionado, que en caso de ser un problema de main board, me enviarian una sin cargo alguno, solo abonoaria U$S 75 de costo de envio, pero que tuviera en cuenta que anularia la garantia, pero comprendian mi problema, asi que segui los pasos por ahora dieron en el blanco con el problema y funciona perfectamente. asi que conmigo rigol china, se comporto bien no asi Tequipment que solo se limito a responde "COMUNIQUESE CON RIGOL."