Hello,
hoping someone considering them for a project sees this warning to avoid a repeat.
I ordered batteries from :
Tewaycell,
Shenzhen Topway New Energy Co., Ltd.
Lithium ion polymer batteries "manufacturer"
https://tewaycell.en.alibaba.com/ Samples order and shipping went great. I paid an extra 150USD for UPS 3-5 days shipping.
Then, I reordered more of the exact same product :
- I paid an extra 150USD for DHL 3-5 days shipping.
- They didn't ship by DHL but a slow cheap aggregator. It showed up 4 weeks later.
- All this time they lied about DHL being late due to Covid. Even "quoting" DHL to me. (DHL Shenzhen is fine, our other parcels take 2 days as usual).
- They also blamed the forwarding agent. Tracking shows they handled their part in a day.
- When the parcel arrived today, the batteries were smaller and lighter but the markings of size and capacity were identical. They claim it's "tolerances" but these are clearly the catalog's smaller size with fake inking. A 5.5mm width difference !
- I can notice some ink was removed and reapplied leading me to think they don't manufacture. They buy ready-made and reapply their inking.
I filled an Alibaba trade insurance complaint, any tips please? I have a picture of both products with the same markings and screenshots of the DHL debacle. Can I leave a review after a complaint ?
I still need 2x 500 batteries, any trustworthy company please?
Thank you,
Koen