One thing to keep in mind with Neoden - they don't use their machines in production, and from my experience, have very little knowledge of production requirements outside of making LED panels... so they make really weird and bad design choices on their machines.
For example, on the K1830, you can't use 12mm + electric feeders on the back, because they don't fit. If you mount them, they sit angled up, and the door wont close! You can only fit 8mm electric or have to go pneumatic. 12mm+ electric only fit on the front, and their excuse as to why they felt that was ok was that they felt it's easier to access the larger feeders from the front?!?!?! So they stupidly removed our option to use both sides of their PnP with full electric setups!!!
Core Electronics in NSW (Australia) got slammed with that, as Neoden happily sold them all electric feeders, and did not bother to tell them they could not use any of the 12mm+ sizes on he back.... infuriating.. and still not fixe on current K1830 machines. They did make the door smaller, so it doesn't rest on the feeders, but the feeders still sit janky on an angle (so pick is not perpendicular to the nozzle)... and they feel that's an ok compromise !!!
They also sold them large electric (42mm I think) that they had never even tried on their machines.... and of course, they did not work!
I had lots of problems with my cameras failing to recognise DFN and WSON components after 3 months of recognising them perfectly fine... they tried to blame oxidisation on my parts and other silly things, but it turned out to be (and still unresolved) a camera lighting module issue... but when I asked them to prove to me it's my parts and not the camera, by showing me a machine of theirs mounting the parts correctly, they admitted they had never tried any parts like those on their machines before. There was a list of components they had never tried to mount n their machines before they started shipping them!!!!
You gotta eat your own dogfood if you are going to sell machines like this.
If I sound a little salty about all of this... I am. I gave them 18 months to fix all of these issues... I never publicly outed them, I kept giving them more and more videos and evidence of my issues, and they kept stalling and side stepping HW related issues... and ultimately, after 2 years, they fixed nothing.
Seon
Unexpected Maker