Hello plesa and MarceloYared, thank you for not only using Keysight products and BenchVue but wanting more of it! I can understand frustrations when promotions come after you have made your purchase. As consumers its not a nice feeling when a sale comes out soon after you purchased a product. Unfortunately our promotions aren't retroactive for past purchases. It would be pretty nice if we could retroactively give promotions for all of our products for the last 20 years! Promotions are usually time bound and sometimes limited to different regions (as is the one you are referring to). We do our best to keep our customers happy but there are cases where the business side of things shows itself and our program is dependent on business to keep us in development.
~David
What I see is that your promo is retrospective. Similar case was when DSOX series was launched, where lot of user received free signal generator option. Only email to Agilent support was required. This will increase the amount of users and feedback for your improvement.
Based on my experience the inputs from real users is the most valuable feedback, but after the trial expired the amount of feedback on this forum will drop and users will return to the DMM connectivity utility ( unlimited logging), their own Excels,Python scripts, Labview, Matlab and other programs.
Exception can be FG option, where is almost more efficient to buy new generator with promo if case someone really needs this option
Once again thanks for test flow, it is really good direction I think, compare to Kickstart.