Author Topic: Siglent They filed a "wrongful trademark claim" (Read 340294 times)

AF6LJ · « **Reply #625 on:** October 28, 2015, 12:40:34 pm »

Quote from: OldSchoolTechCorner on October 27, 2015, 07:57:42 pm

Quote from: tautech on October 27, 2015, 07:28:30 pm
@OldSchoolTechCorner
That is good news.

Have you checked with eBay there are no black marks against your account still remaining?

I did call them they removed the black mark that it left, they did admitted it was completely their fault .

Good to hear, sounds like all is well except for the obvious bad taste left in your mouth...

alank2 · « **Reply #626 on:** October 28, 2015, 01:10:33 pm »

OldSchoolTechCorner what are they sending you? I hope it is something cool.

FWIW I received my SDG2082X yesterday and so far I really love it.

madires · « **Reply #627 on:** October 28, 2015, 01:27:07 pm »

Nice to see that Siglent fixed the symptom. Let's see if they also fix the cause.

OldSchoolTechCorner · « **Reply #628 on:** October 28, 2015, 01:33:03 pm »

Quote from: alank2 on October 28, 2015, 01:10:33 pm

OldSchoolTechCorner what are they sending you? I hope it is something cool.

FWIW I received my SDG2082X yesterday and so far I really love it.

Decide to keep the SDG2122X and didn't return it and glad I did, it is a very good piece of hardware, they added adjustable noise bandwidth and new firmware fixed a few issues with it. This series is a good one.

They are sending a SHS1102 isolated handheld scope.

Macbeth · « **Reply #629 on:** October 28, 2015, 01:43:35 pm »

Blimey! Thats a bit better than a t-shirt or pen.

Hmm... I think I'll try flogging my SDG1025 on ebay, I fancy something shiny!

OldSchoolTechCorner · « **Reply #630 on:** October 28, 2015, 01:57:16 pm »

Quote from: Macbeth on October 28, 2015, 01:43:35 pm

Blimey! Thats a bit better than a t-shirt or pen.

Hmm... I think I'll try flogging my SDG1025 on ebay, I fancy something shiny!

The new 2000x series I am actually quite impress with it, worth a look at, if your looking for something new.

When you list that SDG1025 on eBay, I would add a few funny lines to the description, see if they notice.

OldSchoolTechCorner · « **Reply #631 on:** October 28, 2015, 02:05:48 pm »

Quote from: madires on October 28, 2015, 01:27:07 pm

Nice to see that Siglent fixed the symptom. Let's see if they also fix the cause.

Only in time we will tell, if they actually resolved the issue that caused the issue in the first place. I don't think they want to see another long thread about this again. Let just hope they quit enforcing policy on eBay.

Delta · « **Reply #632 on:** October 28, 2015, 02:09:29 pm »

Late to the party, but I've read all 43 pages with great interest!

I really would recommend you at least report this to whatever government body deals with this type of shenanigans* in the USA (Is the FTC the equivalent of the UK's Trading Standards body?), and see if they think issuing false IP/TM infringement claims in order to prevent private sales at lower prices is something they'd be interested in.

* My predictive text suggested "Shenzhen" there! 😂

alank2 · « **Reply #633 on:** October 28, 2015, 02:56:57 pm »

Quote from: OldSchoolTechCorner on October 28, 2015, 01:33:03 pm

Decide to keep the SDG2122X and didn't return it and glad I did, it is a very good piece of hardware, they added adjustable noise bandwidth and new firmware fixed a few issues with it. This series is a good one.

I agree, I got a SDG2082X last night and I love it. I don't know what was available before in terms of price point/value, but this thing is fantastic.

Quote from: OldSchoolTechCorner on October 28, 2015, 01:33:03 pm

They are sending a SHS1102 isolated handheld scope.

There you go. That is taking care of a customer right there. Like you said, you didn't ask, and they didn't have to do this, but if I were getting a SHS1102 and they fixed my eBay status, all would be forgiven. Good for you friend!

Fungus · « **Reply #634 on:** October 28, 2015, 03:18:36 pm »

Quote from: alank2 on October 28, 2015, 02:56:57 pm

Quote from: OldSchoolTechCorner on October 28, 2015, 01:33:03 pm
They are sending a SHS1102 isolated handheld scope.

There you go. That is taking care of a customer right there. Like you said, you didn't ask, and they didn't have to do this, but if I were getting a SHS1102 and they fixed my eBay status, all would be forgiven. Good for you friend!

...just don't try to sell it on eBay. They'll be watching.

(ducks for cover)

saelig · « **Reply #635 on:** October 28, 2015, 04:15:26 pm »

As a Siglent distributor in USA, I admire how the USA arm has handled this p.r. nightmare! It's a real shame because the X units are fantastic pieces of kit! And a bargain will all the discount codes appearing!

Alan Lowne
CEO
Saelig Co. Inc.

dr.diesel · « **Reply #636 on:** October 28, 2015, 04:19:16 pm »

Quote from: saelig on October 28, 2015, 04:15:26 pm

As a Siglent distributor in USA, I admire how the USA arm has handled this p.r. nightmare! It's a real shame because the X units are fantastic pieces of kit! And a bargain will all the discount codes appearing!

Alan Lowne
CEO
Saelig Co. Inc.

Really? By lying about it?

ataradov · « **Reply #637 on:** October 28, 2015, 04:31:32 pm »

I'm glad this particular incident was resolved. But I'm absolutely not convinced that a lesson was learned here and that any action on part of Siglent will follow.

OldSchoolTechCorner · « **Reply #638 on:** October 28, 2015, 09:48:55 pm »

Did get it today.

XFDDesign · « **Reply #639 on:** October 28, 2015, 10:11:37 pm »

..Don't turn it on; take it apart?

AF6LJ · « **Reply #640 on:** October 28, 2015, 10:15:20 pm »

That was very generous of them.
Good Deal.

Lightages · « **Reply #641 on:** October 28, 2015, 10:31:44 pm »

I think that is a good compensation for your loss of time and your problems. I am not sure it repairs their reputation though. I am a customer of Siglent's and I might or might not buy something made by them again. Time will tell.

TheSteve · « **Reply #642 on:** October 28, 2015, 10:35:24 pm »

Get that sucker listed on ebay!

OldSchoolTechCorner · « **Reply #643 on:** October 28, 2015, 10:37:37 pm »

Quote from: TheSteve on October 28, 2015, 10:35:24 pm

Get that sucker listed on ebay!

I actually need it, as was in the market for a isolated handheld scope.

crispy_tofu · « **Reply #644 on:** October 28, 2015, 10:43:17 pm »

Quote from: XFDDesign on October 28, 2015, 10:11:37 pm

..Don't turn it on; take it apart?

+1

To OP: Glad it was resolved!

tautech · « **Reply #645 on:** October 28, 2015, 11:37:01 pm »

Quote from: OldSchoolTechCorner on October 28, 2015, 10:37:37 pm

Quote from: TheSteve on October 28, 2015, 10:35:24 pm
Get that sucker listed on ebay!

I actually need it, as was in the market for a isolated handheld scope.

I'm jealous.

I really wanted this model when I bought my demos but it was so much dearer than the SHS810 I got. Mumble mumble.
Nice to see you got the padded carry case too.

retrolefty · « **Reply #646 on:** October 29, 2015, 12:34:51 am »

Quote from: OldSchoolTechCorner on October 28, 2015, 10:37:37 pm

Quote from: TheSteve on October 28, 2015, 10:35:24 pm
Get that sucker listed on ebay!

I actually need it, as was in the market for a isolated handheld scope.

I hope this all worked to your satisfaction.

The real lesson to me was the power and speed of the internet to make things happen so quickly. Siglent was really placed (by their own actions) in a bad place with a forum of prime customers who are free to express their opinions correct or not. For a fairly new instrument company in a pretty selective market place this had to have effect they probably won't soon forget.

Now their marketing department should demand a come-to-Jesus meeting with the rest of company management about this event and put in place the procedures, policies, and training to make sure something like this doesn't happen again. we can hope that soon they can start working on positive things to grow their company and products and be a brand one might even recommend to some newcomers to the market/hobby.

See I told you no lawyers were required, nor would they have helped.

Richard Crowley · « **Reply #647 on:** October 29, 2015, 12:38:39 am »

Quote from: retrolefty on October 29, 2015, 12:34:51 am

See I told you no lawyers were required, nor would they have helped.

It seems rather likely that Siglent's counsel got involved at some point internally and gave them a refresher on what is and is NOT legal. Or if they didn't, then they aren't earning their retainer fees.

tec5c · « **Reply #648 on:** October 29, 2015, 12:49:59 am »

Quote from: TheSteve on October 28, 2015, 10:35:24 pm

Get that sucker listed on ebay!

ivan747 · « **Reply #649 on:** October 29, 2015, 12:55:24 am »

Quote from: madires on October 28, 2015, 01:27:07 pm

Nice to see that Siglent fixed the symptom. Let's see if they also fix the cause.

That was deep, bro


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Author Topic: Siglent They filed a "wrongful trademark claim" (Read 340294 times)

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