Dear eevBloggers,
I realize that nothing I say or do is going to make a difference to some. All of us know that things spread quickly on the Internet, regardless of what the facts might be or what might be fair. If you want to play in the game you have to know the rules.
Again, Siglent Technologies and I personally apologizes for our error. We were clearly careless in reporting this issue to eBay.
Once again, it had nothing at all to do with a person selling their used instrument. We made the careless mistake of assuming this was a unauthorized dealer trying to sell against our authorized dealers. Siglent - and our competitors - uses authorized distribution partners. When someone tries to compete against an authorized distributor (who has invested time and money to carry our line) at some discounted price, the legitimate ones do not like it and we fully understand that. We can not - and we do not - tell our distributors what price they can or cannot charge. We do, however, have the common practice of not allowing them to advertise at a price different from list price. Again, this is a very common industry practice. But I will repeat, our distributors can sell at whatever price they wish.
So, it might appear that we were trying to prevent an individual from selling their Siglent generator on eBay but that was not our intention. The Siglent employee apparently thought it was a new unit being sold by a dealer that she did not know.
We made a serious mistake and we are paying the consequences of our mistake. I know that this is how the free market works and I accept this fact.
The best thing we can do now is to:
1) Acknowledge our mistake and apologize for it. (Ongoing process!)
2) Change our policies / procedures to prevent this from happening again (In progress).
3) Contact the customer to apologize to them (PM has already been sent by me several hours ago. I am waiting for a reply).
4) Regain the trust of our customers (This is in the hands of our customers. We will never knowingly or purposely make a mistake like this again).
I am sorry for our serious mistake.
I appreciate your taking the time to read this.
Steve Barfield
General Manager
Siglent Technologies America