And here we go...
A Siglent employee - a recent college graduate - mistook the eBay ad for that of an unauthorized dealer. English is not this employee's first language and they obviously did not do due diligence in checking to see whether it was an an individual (as you are) or an authorized dealer selling new Siglent equipment.
So you're saying Siglent is asking unqualified staff to assess ebay sales descriptions written in a language they don't even fully understand, and then starts legal proceedings based on that assessment? Seriously?
Assuming for a minute that this is true, it displays a shocking lack of professionalism.
Siglent, like most every other company in this business, does not want unauthorized dealers selling Siglent equipment then disappearing if & when support is needed later.
For T&M, the first and major contact for support is the manufacturer, and it shouldn't matter where the item in question was bought. And if you have problems with grey imports then maybe you should offer a serial/warranty status checking tool so that customers can check if and how long their device is supported. It's not that your competition shows you how to deal better with these things than abusing legal schemes meant to deal with counterfeit products.
In addition, this means that your employee (who represents Siglent) has willingly abused the counterfeits takedown system to stop a sale what he/she thought to be an unauthorized seller, while being aware fully aware that the item in question was not a counterfeit product.
Authorized dealers are trained by Siglent, supplied with technical and logistical information and support, updates, literature, etc. An authorized dealer does not work with us has no direct communication with Siglent. TEquipment is one of our important authorized distributors and we have contact with them almost every single day.
Great, but that still doesn't give Siglent the right to mingle into sales of "unauthorized" dealers. And even less so to abuse the ebay takedown system.
Again, this was clearly a mistake by a young employee at the factory who did not fully research your ad on eBay and your situation. She is most embarrassed for her mistake and we are all taking steps to insure that something like this does not happen again.
Yeah, sure. Until you put the next graduate in charge of searching for "unauthorized" sales.
The fact alone that a graduate who doesn't speak English is left to decide about legal proceedings is borderline criminally negligent, even more so when it's not checked and approved by a senior professional.
Having worked in the test equipment industry since 1978 let me say this about Siglent. I have worked for Siglent for 1 1/2 years and I have never worked for a company that works harder and faster to solve problems that have occurred. With that in mind, I want to apologize to you as an individual and to apologize to you on behalf of Siglent Technologies.
Please disregard the Siglent employee's request for your unit's serial number. She is still learning, just as we all have had to do when we were younger.
Yes, but when I was young and inexperienced I wasn't put in a position where I was put into a position where I would make legal decisions for my employer.
Finally, one last comment about counterfeit instruments as I think this topic has been blown out of proportion. Again, I know of a single case of a counterfeit Siglent product. One. This is anything but a widespread problem. All authorized partner inventory is shipped to them directly from Siglent. They do not have counterfeit units. If anyone ever has a question or problem - we ask that you please contact Siglent directly, as this particular customer did. The problem was taken care of within one day. When there is any doubt, Siglent always tries to take care of our customers.
Which, again, is basically admitting perjury.
Siglent Technologies cannot have a company without you, our customers, If we make a mistake then we want to solve our mistake and make it right. We have made a mistake here, we are making steps to not let it happen again, and we want to make up for our mistake to you, OldSchoolTeacher.
Of course, I'm sure you'll try to buy his silence, I can see that Siglent has still hope that the problem will just go away.
Again, I apologize for our mistake.
Considering what has happened, the admittance of knowingly abusing a counterfeits takedown system to fight against unwanted competition, this is hardly good enough, and should (and probably will, I'll see what can be done about that!) have legal ramifications for Siglent.
Still assuming that what you wrote is true, I'm still flabbergasted how anyone could put a an inexperienced graduate with insufficient language skills into a position where she decides, apparently without supervision whatsoever, about legal proceedings to ebay sellers. Calling that "stupid" wouldn't even start to adequately describe it. Incidents like this should have serious consequences not for the graduate but the person who put her into this position in the first place.
It also raises the question why the initiation of legal proceedings are apparently decided by Siglent China when there's Siglent US, which should be much more familiar with the local laws and regulations than someone sitting in an office in Shenzen. At least Siglent US is there to offer the expected public apology
I'm sorry but based on the facts and your statement, it's looks like Siglent is a very unprofessional setup, something that was already hinted by the fact that they still have no working firmware for the SDS2000, which is on the market now for over a year. It also shows that Siglent management at least tolerated violating U.S. laws to protect their seller base.
That should have consequences. Really serious consequences.
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