New forum user, scope user and electronics enthusiast too. Hoping this is the right place to post this if it's of interest.
USB Print crash. Details (see "Update" further below for new info since this was first posted):
SDS1202X-E
FW 1.3.26
FPGA version 2019-06-12
After a couple days of using this brand new and wonderful equipment, and taking half a dozen screenshots onto a flash drive, today I inserted it into the scope, saw the "USB device detected" message, made some horizontal and vertical adjustments while the scope was 'Stopped' to get the screen the way I wanted it, pressed "Print." No message. Apparent full crash: all buttons unresponsive, everything frozen. Had to hard unplug from wall.
The thumb drive may be of questionable quality. Therefore I'm going to buy an SD card reader adapter and leave it permanently on the scope, then simply remove the SD card to transfer the images to my computer which will have another adapter permanently on it.
As a retired software engineer I'd love to be able to try to repeat the crash to get data for the engineers but I'm too new into electronics and scope usage to feel comfortable risking my first beautiful equipment that I'd like to keep using without incident. I certainly don't want to hard unplug it again, it's so rude.
Kind regards,
Mark
[Update]: It's possible that on this crash, my setting had gotten changed or lost back to "IP" here (unsure what the default is):
Utility > I/O > "USB Device" may not have been selected, the "IP Set" button may have been.
I'm therefore thinking not in terms of a crash but rather code which is just sitting and polling or something and doesn't time out (or I never hit the time out).