Rigol DM3068 Calibration

[bdunham7]

You can't make this stuff up (the story, I mean, not the certificate).  I'm honestly too amused at this point to be mad.

Shocking...but not surprising.   

After all, the meter is (probably) accurate within spec and you have your certificate in hand.  They're probably genuinely perplexed as to what the problem might be. 

Is the serial number physically on the back of the case as well as shown on the display?  And now they don't match?   

[slugrustle]

Shocking...but not surprising.   

I think I need a better dictionary

After all, the meter is (probably) accurate within spec and you have your certificate in hand.  They're probably genuinely perplexed as to what the problem might be. 

This attitude would be more understandable if it wasn't coming from a company that makes a 6.5 digit bench DMM.

Is the serial number physically on the back of the case as well as shown on the display?  And now they don't match?   

Correct, but it's a sticker on the back of the case, and I have a label maker...