To whom it may concern
Re:
Participation from a Keithley representative in this threadOn the 15th of this month I added this to a "Thank you. Case resolved" type email answer to the 2 Keithley employees that helped me out in my support cases (C/NEW DATA and Kickstart):
Quote:
I got Kickstart running, and new data report is fine. Thanks a lot to both of you. I will change my view of Tek service positively because of you.
In the interest of existing and potential DMM6500 users (and in my view also Keithley), I will notify you that the very helpful Brad O (the web says: Bradley Odhner is an Applications Engineer for the Keithley Instruments product line at Tektronix) has not been seen in the thread below since June 6th. The thread has almost 700 posts and a view-click number of more than 65,000. Surely several people wonder why Keithley apparently went silent, and many of the posters definitely miss the help and bug reporting channel that Brad O provided.
If I were a Keithley employee I would take a look here:
First page:
https://www.eevblog.com/forum/testgear/new-keithley-dmm6500/First post by Brad O:
https://www.eevblog.com/forum/testgear/new-keithley-dmm6500/msg1676249/#msg1676249Last post by Brad O:
https://www.eevblog.com/forum/testgear/new-keithley-dmm6500/msg2466186/#msg2466186The thread runs several pages long from Brad O's last post (June 6th) until now, and there are several posts that contain direct questions to Brad O. For some reason Brad O has not been able to answer nor has he or any other Keithley representaive - as far as I know - provided any explanation for why Keithley suddenly dropped out of the thread.
Example of unanswered post directed to Brad O:
https://www.eevblog.com/forum/testgear/new-keithley-dmm6500/msg2492286/#msg2492286If you want me to give you more information or assist you in any way, please do not hesitate to contact me. Thanks to you solving my support cases, I now have free time.
End of Quote.
The answer was:
Quote:
Thanks, (Name) … glad you are up and running.
I’ve forwarded your message to my contact at Keithley in the marketing group who may be able to facilitate getting that involvement in the forums back.
Have a great day….
End of Quote.
Unless the marketing group needs many weeks to post a "Hello, we have been absent because .../... We look forward to come back as soon as we ... " type message, I assume that Keithley has dumped this thread.
Surely I hope I am wrong. We'll see ...
--- Edit ---
A few typos.