Just wanted to say a big thank you to E-Design and the service team at Keithley in Munich, Germany.
Having had problems for a couple of years, which I had thought were firmware issues but updates failed to solve, E-Design examined the symptoms and suggested it was most likeley a hardware issue. He set the ball rolling and the service manager at Keithley Munich contacted me with an RMA number. From there on the meter was shipped back to Germany by Keithley, repaired in two days and then couriered back to me with a total round trip time of 7 days
and this was from and back to Cyprus, amazing, and under the three year warranty.
So far the meter has been absolutely perfect, I am still learning something new every time I use it, what a piece of kit
The icing on the cake was that it came back with a 10 page calibration certificate and report, now I can see for myself that these meters don't just meet their specs, they blow them into the weeds
All in all one very happy customer, trying to justify a SMU now to keep it company
Thanks again E-Design and team