Hello Guys,
I recently purchased DSO2D10, device came with this firmware/software factory installed:
Software: 1.0.1.1.0 (20210416.00)
Hardware: 000.000.000.000.000.000.000.001
Firmware: 3200
of course I had problems with constant freezes of the device and I updated it to the latest firmware:
dso3kb_20210630_auto_update_fpga.upk
dso3kb_20210714.upk
After that, the freezes seem to have disappeared, but I got a problem with the USB ports
Rear USB port activity icon is constantly displayed, and the front USB port is blocked when the device is turned on with the message "Front panel USB lock"
I found out that if I click "Update firmware" without doing the actual update, the front USB will be unlocked, but to do this every time you turn on the device is some kind of stupidity and an obvious bug
I described this situation to Hantek support and they sent me a new firmware:
dso3kb_20210816.upk, after the update, software version became
1.0.1.1.0 (20210814.00)But this firmware did not solve the problems with the USB ports, just the message "Front panel USB lock" disappeared
, but the problem itself did not disappear, fantastic bug fixing from Hantek
After contacting the support again and asking them to pay attention to their bug, I received an excellent answer "Regarding the USB ports on the front panel and the rear panel you mentioned, it is normal. We will better improve the function."
Has anyone encountered a similar problem with ports and can suggest a solution? Unlike Hantek, I do not think that this is normal, although, to be honest, this is a small problem, compared to the rest of Hantek's bugs