Simon,
I asked same question Siglent or Rigol https://www.eevblog.com/forum/testgear/siglent-sds1202x-e-or-rigol-ds1202z-e/new/?topicseen#new
I think my money is on the https://siglent.co.uk/product/siglent-sds1104x-u-4ch-100mhz-1gsa-s-14mpts-super-phosphor-oscilloscope/
Plus chk out eevblog reviews and you'll find a video on it that it not too damming
But i am going to wait a week to see what Hantek does, as i think my returning it door has closed due to waiting for Hantek support.
Hi Ian
Good luck with extending the returns window. My eyes are open to buying through the company you bought the scope through. So I'm following your story with interest. How you get on may determine how I shop in the future.
I think you could argue that you started the process of determining what was wrong with Hantek early and you did it politely too. Getting a resolution from the company also helps the company you bought it from because sending it back ultimately costs them money and they work on small enough margins. They should not be penalized for something they have limited control over.
You are giving Hantek an opportunity to fix things before you invoke a returns clause. It is not your fault if they dither or throw up a smokescreen in the hope that you will quietly accept the product ASIS.
I'm going to sign off on this topic/thread and move across to your thread. I have some links you may find interesting. With hindsight, I could have observed that issues with Hantek have been known for six months and the old Hantek 5000 series of products has not been successfully replaced with the 2000 series for home/hobbyist/enthusiasts who want good quality at a reasonable price. The price may be reasonable but there are two sides to this...
Hantek was a bit mean in only providing one probe. I bought a second Hantek probe to complement their scope - no surprises etc. I actually quite like the probe but I also think it is responsible for some noise issues and I will request a return to Amazon. I'm not clever enough to be able to distinguish issues between AWG, Hantek scope, and Hantek probes.
The promised replacement for the duff probe didn't materialize. The cynic in me makes me think that this is a ploy to delay returning the product until it is outside of a returns window. With good customer service I could forgive some minor issues but alas the walk and the talk don't coincide.
I can return a product that is obviously broken e.g. damaged. It is much harder to admit that one's own judgment was swayed by the promise of something that appeared to be "too good to be true". Of course, I didn't have any knowledge or experience of the products before buying, I should have been more diligent. Lesson learned.
Simon