Help: Rigol DS1054Z waveform corruption in stop mode

[keef]

Great news guys! Rigol sent me an email with the new firmware!

Thanks for the head up! Had been having the same issue, now all seems good!

[Adrian_Arg.]

great, and because you do not share it so that the one with the same problem solves it.

[nwfall]

great, and because you do not share it so that the one with the same problem solves it.

Oh come on! Will you take a firmware binary from an unknown person on the internet and will flash to your beloved oscilloscope?
I might have a virus on my PC that turns touched devices into a grand scope-o-botnet without my knowledge!
I highly recomend you to download firmwares only from official website.
But if you still want it then here it is

[WhichEnt2]

They already uploaded it: https://rigol.com/Support/SoftDownload/3 version: 00.04.04.04.03 date: 2019-06-21

[bdunham7]

great, and because you do not share it so that the one with the same problem solves it.

Oh come on! Will you take a firmware binary from an unknown person on the internet and will flash to your beloved oscilloscope?
I might have a virus on my PC that turns touched devices into a grand scope-o-botnet without my knowledge!
I highly recomend you to download firmwares only from official website.
But if you still want it then here it is

I find Russian shareware and hackware to be at least as trustworthy as anything from Microsoft--and more so than Apple or Sony!  So I took the risk and installed from your .zip. Is my DS 1054Z now mining Bitcoin for you?  The fan is pretty loud now....

[form]

Nope.
I just updated an old DS1074Z from a year-2015 firmware to todays 00.04.04.04.03 and get the same glitch when scrolling in a captured 1 kHz test-signal.
(Did it twice)

[RoGeorge]

Interesting.  Was the upgrade to 00.04.04.04.03 successful?

Current installed firmware details can be checked like this:  Under the Trigger area on the front panel, press Menu > Menu > Force > Menu and then press Utility > System > System Info
https://rigol.desk.com/customer/en/portal/articles/2286510-how-to-check-the-full-firmware-and-hardware-revision-on-a-ds1000z-oscilloscope

[form]

Interesting.  Was the upgrade to 00.04.04.04.03 successful?

Yes.
I did not had the issue with the very old 2015 firmware, was waiting to update until the issue was solved, risked it now and got hit

[bdunham7]

After this update, what should my revision level be under Utility/System/SystemInfo?  I have 00.04.04.SP4 and I am unable to access the full firmware information using the method stated above by RoGeorge.

[MarkF]

After this update, what should my revision level be under Utility/System/SystemInfo?  I have 00.04.04.SP4 and I am unable to access the full firmware information using the method stated above by RoGeorge.

You need to press the "Menu > Menu > Force > Menu" button sequence pretty fast. 
These are the buttons on the right side of the scope under the trigger adjustments. 
Then go display the expanded SystemInfo.

[bdunham7]

You need to press the "Menu > Menu > Force > Menu" button sequence pretty fast. 
These are the buttons on the right side of the scope under the trigger adjustments. 
Then go display the expanded SystemInfo.

Thanks!  I was doing it methodically and slowly.  Lightning fingers fixed it.

[nwfall]

Nope.
I just updated an old DS1074Z from a year-2015 firmware to todays 00.04.04.04.03 and get the same glitch when scrolling in a captured 1 kHz test-signal.
(Did it twice)

Was your old 74z working without issues before flashing fresh firmware?

I did not had the issue with the very old 2015 firmware, was waiting to update until the issue was solved, risked it now and got hit

Oh, yes, I see now. Well, that looks suspicious! 

[form]

Was your old 74z working without issues before flashing fresh firmware?

Yes.

[nwfall]

Was your old 74z working without issues before flashing fresh firmware?

Yes.

And what about your recent 1054z? In my mind you had one at work?

[form]

And what about your recent 1054z? In my mind you had one at work?

I returned that a few days after purchase because of the bug and bought a used 1074z without that bug.

[JohnPen]

Just for info I have updated my, purchased in 2015, DS1054Z to the latest F/W using the formal link with no problems.  In my case I couldn't create the problem previously and this upgrade has not introduced it on my scope.  That said varying tolerances on h/w limits combined with f/w can be rather tricky to deal with sometimes and may well be the problem in 'form's case.  I should point out that I have always upgraded to the latest f/w shortly after each new version has occurred.  It should of course not make any difference when one does a f/w upgrade as all versions should work ok.  I hope no-one else has any problems as otherwise there will need to be another upgrade soon which is not a good advert for Rigol.

[MarkF]

Nope.
I just updated an old DS1074Z from a year-2015 firmware to todays 00.04.04.04.03 and get the same glitch when scrolling in a captured 1 kHz test-signal.
(Did it twice)

My DS1074Z is from about the same time.  I seem to remember that with the very old bootloader, you could install old firmware versions. 

I have not tried it on mine.  But, I have some very very old firmware versions saved if you would like to try to go back. 
The oldest I have is DS1000ZUpdate_00.02.01.01.00.  Do you know what your working version was?

My scope rarely shows the problem with 00.04.04.04.02.

[form]

I have some very very old firmware versions saved if you would like to try to go back. 

This sounds good, i will give it a try. Can you please upload all the versions you have?
Unfortunately i dont know which version i had before.

My scope rarely shows the problem with 00.04.04.04.02.

Are you going to test it with 00.04.04.04.03?

[MarkF]

Here is the oldest firmware that has the jitter fix:   Version DS1000ZUpdate_00.04.02.04.07
I have five more but I am not going to upload them til you see if you can revert to an older version.

Yes.  I intend to update to the latest after it shows up on the Rigol North American site.
Which is where all my versions came from.

[MarkF]

Here is what I have to pick from:

   

[form]

Here is the oldest firmware that has the jitter fix:   Version DS1000ZUpdate_00.04.02.04.07

Thank you. I tried that, but the scope won't let me downgrade.

[Miti]

Not only that it didn't fix anything but it made it worse. Before I had to play for quite awhile with the buttons, now it shows up pretty fast.
Yes, I appreciate Rigol fixing issues... if they are indeed  fixed. I need to downgrade. 

Edit: Anybody knows how to downgrade this sucker? Pissed off!

[jbtronics]

Interesting that they bring out a new firmware.
I have contacted Rigol (Europe) in beginning of May, and they said that this is most likley an hardware defect and that i should sent the oscilloscope in for repair.
I have sent it in, and now it does not show this corruption issue any more. The unit I have got back is the same as i sent in (same serial number). The only change that i could notice from the outside, that another (but older) firmware was installed (version v00.04.04.03.05 from 2018). Im not sure, but i think that i have installed the old firmware version before (and upgraded later) and the issue were occuring there too, so i think that during the repair something was changed on the hardware.

[tv84]

There are two ways to downgrade:

1. Patching the .GEL footer of a previous FW:
https://www.eevblog.com/forum/testgear/rigol-dsxxxx-gel-firmware-file-format/msg1479419/#msg1479419

You would have to do the homework.

2. Using Rigol's USB vendor disk

How to get one is also in the forum somewhere.

The safest way is to wait for Rigol to undo the "upgrade".

[Miti]

There are two ways to downgrade:
....
2. Using Rigol's USB vendor disk

How to get one is also in the forum somewhere.

I remember seeing some instructions somewhere but I can't find it to save my life. Can you point to the thread?
Thanks!