... It clearly was rushed to market...
We can see this. They have things to polish.
Color grading is not so grading. Only red and yellow.
Sometime capture stop when you run through the timebase. (RUN/STOP button became red).
The are bugs to be reported but they need to be well documented.
I saw worse launch FW release, but i would say it's time to release an update, for sure removing serial decoder crash, quieter FAN profile and so on.
So, if RIGOL is reading this, please ACTION !
LOL.. Good luck with that.
Rigol HQ is shaking in fear...
We did speak about this and warned about this.
Rigol is capable of making very decent products hardware wise, but are "famous" for doing exactly this... MSO5000 users waited long time for some basic things to be fixed and not all of them were in the end...
I warned about risks of being early adopters many times.
I used to own DS1074Z from Rigol. It was a nice little scope. At the time it was worth every penny and best in class. But they had early problems, and I actually bought it when it was 2 years on market and fixed to decent level.
With obvious production ramp up problems, you could end up with basically buying release candidate product.
Even R&S was dragging its feet with FW for more than 6 months in beginning when RTB2000 was released. Even them struggled a bit because it was completely new platform. But they picked up the pace after that and started doing the right thing.
At this particular point you paid for a promise that one day your scope will be as good as you think it will be. Now you wait. And Rigol will eventually do it, but they have reputation to take it slow. Which is OK, because price was very attractive.
If you wanted it differently, you should have bought some other scope that has been on market for some time and is working as it is, or should have waited for Rigol to finish the product eventually.
If you want to stick with it, then well document all the bugs you find and report them to Rigol technical support through proper procedure. That is how bugs get fixed. There are some manufacturers that pay attention here but that is informal. Talk to Rigol EU directly... That is the way.
And good luck, I hope Rigol does the better job this time.