Please check the CAN bus bitrate with the oscilloscope to be absolutely sure! It could be the other decoders are more forgiving when the bitrate is slightly off; either way it helps to know how where the problem is so GwInstek can fix it.
BTW My GDS2204 decodes a saturated CAN bus in a similar situation (no ACK) just fine although there is a limit on the number of packets which can be stored. The bus decoding will show 'overflow' when that happens.
Seems that you are right and I was wrong
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, I tested it on a different board and everything decoded right, I investigated the first board and the baud rate was off by 5%, so as you said all the other board and decoders that were decoding the packet right were more forgiving and the problem were on my side and not the scopes fault,
After my second update I haven't seen the blank screen yet, so that seems to be fixed too also by your suggestion, so double thanks to you nctnico.
Since my major problems with this device are fixed (giving blank screen and decoder not working), I'm now beginning to really like this scope, I think this scope deserves much more attention and I highly recommend this device,
There is still some bugs and problems I am wondering if there is anywhere to inform GWInstek for example,
1. My device gives me audible (between 1k~10k Hz) noise that changes with scopes operating condition (apart from fan noise which is typical and not bad), I am not sure if that is a power supply noise or anything else , the amplitude of the noise is not that much but if you are in a quite room, it is annoying, how to reproduce it: turn all channels on, connect channel one to scopes 1khz calibration output, go to 1us time division and change record length to see the audible noise change, It is audible in other settings but its amplitude may be less.
2. The scope doesn't show the waveform right! how to reproduce it: same settings as above just change time base to 500ns and record length to 100k, and you see the 1khz calibration signal jumping around although the trigger settings are right.