Service? They have service???
The problem is not limited to sales for private use. They do not help commercial customers either.
They are not even able to provide legally required data about products they sell.
And they won't enquire for you and never call back.
And when you contact the manufacturer, you are sent back to where you bought it.
Those distributors, no matter whether Digikey, RS or whatever, with the exception of some specialists and the fine company BÜRKLIN, are a really crappy bunch of bandits!