Hi.
Happened to me the same.
I want to thank for all the comments and tell you that i have learned the lesson.
![Banging Head |O](https://www.eevblog.com/forum/Smileys/default/bangheadonwall.gif.pagespeed.ce.8iLbFYV4Bc.gif)
this was the conversation. (Grammar-Alert no English speakers)
......................................
-HAHAHA Lifestyle Store:
Dear friend,
We have been informed by the logistics company that your package has been returned by the shipping company
We are sorry to tell you that our provider informed us
The products are defective in material and function
And we have to return all these items to the factory
or a safety inspection until the problem is resolved
Meanwhile, to protect your right,
What if we fully reimburse PayPal?
-Me:
I have paid with my credit card.
-HAHAHA Lifestyle Store:
Yesterday 06:19
Dear buyer,
Thanks for your reply
To avoid the service charge, how about we reimburse you for aliexpress?
In this case, you can open a dispute, but choose the reason "A. Personal reasons
B. Easy return
C. The shipping method was not as described "and then inform us?
Follow the steps below:
1-the first section, select return and refund.
2-After that, choose a personal reason.
3-Then choose I ordered by mistake or I no longer need the product.
4- Then put the amount to be refunded.
5-then in the last section ask to specify why I request a refund. You can write what I ordered by mistake.
but don't worry, we will accept the dispute to refund you last
Are these steps okay?
Please advise me,
Nice day
-Me:
Dear seller, what guarantees do I have that you will accept the dispute as presented?
(i have opened a dispute telling what really happened)
-HAHAHA Lifestyle Store:
You haven't opened the dispute we asked for, it really hurts a lot now, we can't accept it
really sad that we want to save your money but you hurt us
08:55
-Me:
Look. The world needs changes. You have sold a fake or defective product. who hurts who here?
You must be the first to return the money with honor, acknowledging your mistake.
You have asked me to open a dispute in such a way that, by simply denying the dispute, you will leave me with nothing to defend myself.
The procedure you ask me is dishonest and does not represent the truth of what happened.
The truth is that you has sold a bad product, you withdraws your product from the market and then wants to leave the business unscathed.
Well, it won't be like that. Whether or not you return the money, I always win.
Because I was honest and you were not.
maybe, for you, Honesty, doesn't go along with business, ... for me, it does.
best regards.