I think the best thing they could have done is contact you to resolve the conflict
I agree
but it's not surprising they didn't.
Here I have to disagree. My experience with European vendors is that at times they seem to be overly cautious. The Chinese vendor in question has, in the past, also checked back with me on some issue. Even on this very board, when I had mixed up my units and specified 1µm gold thickness for the ENIG, in stead of their standard 1µ".
A good practice is to not give them conflicting instructions in the first place.
Well, duh. 't was an honest mistake guv'!
Which is, of course precisely why it should have been checked.
Given that the holes are slightly large it's not a disaster.
No, but given that they've done an almost perfect job on a board that few other vendors would even make, it's a real shame.
What is the vendor's name?
Not gonna say as it is not germane to the discussion.
It is usual for any holes greater than 4.0mm to only be offered in 0.5mm increments unless you discuss the matter with the board manufacturer before production.
Is it? Never had any problems with that. This same vendor is certainly capable of making 4.2mm, 5.2mm and 6.2mm holes, as they have done so previously.
Even so, with 5.2mm specified you'd expect either 5.0 or 5.5mm, not 6.