The latest update, I almost fainted the smell of Bulls**t was so strong :-
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Hello All,
We mentioned in a post two weeks ago that we would not make our original shipping date. I’d like explain why in a little more depth.
First, we had to switch the image array in the beginning and that was a major setback. Quality and promised ability to deliver in quantity were the issues with original vendor. Finding a suitable replacement took some time. The imager we’re using now is of the highest quality and has been in the market for some time.
Then we had to switch WiFi vendors and that was also a significant setback. Those are the two most important parts of the package and when they work well together the whole device comes together very quickly.
The WiFi problems can be explained as what it is, a brand new chipset from a manufacturer we originally looked at but did not have the correct specs for us at the time, and now they do, and getting it into the camera has been a chore due to it being a brand new chipset with new documentation. We have been on the phone early in the mornings with the WiFi engineers on the other side of the globe. WiFi working well allows us to more quickly show the IR image on the camera and debug. I can tell you that we’re working every weekday and weekend in order to complete the project.
The USB decision has not been made yet, mainly because we continue to investigate ways to do it properly for all external devices and….if we announce today that we’re not going to do it, the people who ask for refunds will be disapointed when we very soon after decide that, HEY…there is a simple way to do it. So….that decision waits for the WiFi to work well.
This week we’re talking with multiple assemblers about how quickly they can ramp up production once the PCB is finalized, which is not long after these WiFi problems are settled.
As to when we think we’ll be delivering the final product….Another few weeks should give us the ability to solidify that date. No one wants this out in the market quickly more than we do.
All thirty people who have asked for refunds have received them. Most in a very timely manner. For everyone that has asked for a refund, there have been ten asking to take their place. Enthusiasm continues to run high for the product among many markets. If you are concerned about the delays but still want a camera, hang in there, we will be getting the device to market as soon as is possible.
John McGrath posted an announcement 12 minutes ago
Part 2 of 2 (we really wish the limit wasn’t 2500 characters)
WiFi, lens, shutter, array, and the PCB are all so closely tied that the case, though nearly ready for manufacturing, remains on the drawing board until the PCB is finalized. Designing and having PCBs made takes days, not weeks. Our Engineer is very quick and adept at making changing to the PCB design. Machining a final case prototype takes days, not weeks. The engineer in charge of that is also quick and responsive.
Our failure to meet our original delivery date is more due to my optimism than anything else. I apologize for that; to both all of our contributors, and to the engineers and designers here at Mµ Optics.
I remain reluctant to show the interior of our camera and I’m sorry, but that reluctance will remain until we are much closer to a shipping date. I have however, asked Charles to look into releasing a partial parts list that doesn’t give any trade secrets away, and have asked for permission to do so from the vendors we have NDAs in place with.
I have also been in touch with IndieGoGo, explained the state of our campaign, and offered them a video tour of our efforts and a general conversation should they desire it. Thus far, they have not asked for further explanation. Please keep in mind that PayPal continues to hold back a considerable amount of money until such time as we can show them that all the processes and parts and orders, and POs, etc. are in place to begin delivering the product.
We are busy with the effort at hand. We are still being advised to keep as much of the internal project private until we enter large scale manufacturing. We would love to show pictures, but it is simply too easy to reverse engineer the product. Though I will try and be more communicative in the future, I will do my best between respecting our company’s efforts to succeed, and the contributors’ right to know what’s going on. Showing a wirelessly transmitted IR image on the App as soon as possible remains our number one priority. Again, it’s number one.
Thanks to all who continue to support us.
As a new friend from our website said recently,
“John:
I have been to your website…..the mobile infrared camera is a must. We just had 3 inches of water in our basement…this would have been perfect….hang in there.”
Cheers,
-John McGrath and MuOptics.
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