Support is not as bad as you make it sound. There is a whole list of e-mail addresses on the site. Of course, this is nowhere near Agilent or Fluke standards, but that service comes at a hefty premium.
One could probably correspond with an Engineer, but language will be a main stumbling block.
When I noticed that my UT71B was giving incorrect readings for 'Peak Hold', I sent an e-mail in English, explaining the problem, with some supporting evidence. I had a reply the next day, asking me to send it to one of their offices to have it repaired. I was in the fortunate position to be able to drop it off in Shanghai and it was fixed 2 weeks later, at no charge.
If you are in Europe or the US, you should buy from UNI-T's partners, like Conrad or Tenma, for proper local support.
Nevertheless, one should be able to get a one year warranty, when buying on eBay. In fact, a Hong Kong seller, if he bought the meter locally (slightly more expensive), should be able to give a three year warranty with the instrument.
UNI-T is actually privately owned, with their headquarter in Hong Kong and there is a repair center in the city, where English is spoken, unlike most UNI-T offices in China proper.
The problem is that most people buy at the cheapest price, often from unscrupulous sellers on eBay, sometimes receiving old stock equipment that doesn't work properly and are now faced with the cost of postage to the Far-east.
I would recommend buying online from a brick and mortar shop in Hong Kong like WELC or from a known seller with a track record on this site, like Franky, for peace of mind.
http://www.weclonline.com/eng/index.asp?