DX huh
i dont want to ever hear those two letters again
Deals Extreme, what a Fucking Joke of a company
Let me shed some light on this mate if i may
i have also been burned and still no delivery
i ordered and item, a type of rubiks cube, called a Dayan Zhachi (not really important to the story, just saying)
wasn't expensive, but thats not the point
i was initially told 5 days for delivery
2 weeks past and then i was told it would be 30 days
then that past then i was told it would be longer and longer and the shit goes on
during this time
i put in 7 support tickets
1 was answered and it said something like
we are so sorry that you have had an upleasant experience,
and that was it,
no solution no nothing, didn't even address my issue
i replied, they never replied
i tried calling their phone number
it never answers
i've tried the chat line
that's your best bet
HOWEVER, SOME THINGS TO BE AWARE OF
the time that it states that the chat is OPEN is bullshit,
now, i know the time is in Hong Kong Local time, but.. even so
they still don't answer in their own operating hours
it's basically luck if you get through
Now.. Let's say you do get through
Unless you are super super polite to them for stuffing you around
which your not going to be and neither was i
they will do the following
hang up on you (that's when you realise you can't re connect again)
or
they'll call you a "bully" seriously, what adult uses this word anymore toward another adult, but.. they do
then they hang up on you
you ask them when's package going to arrive
they'll usually just copy and paste some crap as if they are answering your question
if you ask the question again
they'll say
i've already answered it
if you say
no you haven't
they'll say
we are going in circles
and THEY'LL HANG UP
My weirdest part was when operator said this to me
NO KIDDING
Sir how can i help you,
i explained my problem and frustration
she then said
NOT TO WORRY I'M HERE TO PLEASURE YOU AND SATISFY YOUR NEEDS (I'm not fucking kidding, word for word without exaggeration)
i was like
WTF
i said to here, what do mean , your here to pleasure me, i have a wife, what are you talking about
she said
sir we are here to give you pleasure
this went on for a while
several chat sessions later
i realize they can't actually speak english
EVEN IF YOU ASK THEM, Can you speak english fluently
they will bullshit to you and say that they can,
but then you see their grammar is hopeless
Now after all that crap
i finally get onto a supervisor
i explain that the status of my order is FULLY SHIPPED
which to any normal person means
DELIVERED
according to DX it means IN TRANSIT.................... ok.. psycho
anyway
i came to an agreement
the supervisor said to me that if the package was not delivered to me by last week i forgot the date
i would get a free re shipment
i have emailed here twice
she gave me her direct email address
she has not responded yet, not sure why
i personally am never doing business with that company ever again
they are so fucking stupid it's not funny
when i asked them, where is the package
they said they don't know
so i said
so it's missing or lost
they said ,it's on it's way
i said,
the status is fully shipped and it's been 3 months
it's obviously lost
they said
Please be patient and wait
i said
for how long
they said
we don't know
i said
well, are you able to contact the courier company to find out , at the least if it's still in transit
they said No, we don't who the courier company is
i have no words to describe the stupidity of this company
i admit i have made a huge mistake dealing with them
it's my first time dealing with them
NEVER EVER AGAIN
once my package is delivered or money refunded
i am steering clear of these guys
they don't even speak english
that's half the problem right there
they see waay to sensitive and seem to take every single complaint as a sign of personal disrespect
they ignore you
they are just rude all around and they don't deliver what you paid for.
if you don't have much luck mate,
and if i do
how about i pass you the email address of the lady that i'm dealing with
she is nice, AT LEAST WHEN I GET INTO CONTACT WITH HERE
but.. if that happens, she is the best that i've dealt with
Note, i didn't say, she's good
i said the best oout of all the crap that i've dealt with
it's your best shot
let me know