Arrow Electronics - Changing Shippping/Billing Address

[Falcon69]

I am trying to make a purchase on Arrow, but, I can't find anyway to change the address for the shipping AND billing.  There's no access to modify the profile setting. 

Anyone know how to change the shipping address?

[bobcat]

Did you contact Arrow?

[Falcon69]

did this morning.  seems they were not aware of the website problems, i.e. my profile settings page was a 404 error

[Falcon69]

Well, just got the shipment and invoice for my last order.

I had checked out, by accident, to use my terms account (which I didn't have) instead of credit card.  Arrow had no options on their website to change this.  So I called them up. The woman who answered the phone fixed it, I gave her my credit card info.  During all this, I never knew what the shipping was, but being a small order (6 reals of 0603 resistors, 5000 each), I figured the shipping was going to be $5.00 like the last order I had with Arrow.  Well, got the invoice this morning.  Nearly $17 I was charged for shipping those 6 reels.  REDICULOUS!  I should have just stayed buying from Mouser. If I had bought from mouser (6.99 flat shipping), the reels were only another $4.00 for all 6.  Now I have paid $6.00 more then Mouser (when you count shipping cost) for these 6 reels.

I have asked them to cancel my account, as I am not going to buy from them again.  That was BS.

Oh, FYI, they have STILL not fixed the shipping/billing address, nor the eMail address associated with the account, as the woman on the phone had said she did.  I received the invoice, and the information was never changed. I am still receiving emails on my personal email account as well. Pretty bad when a large company like this can't get their crap together and fix a small problem like this.

Just thought I'd share my bad experience with Arrow.com.