Is RS now using quantum computers?

[tggzzz]

I ordered this "in stock" item on the 18th.

I've asked RS whether this still "in stock" item has or hasn't been dispatched.

I wonder if they will answer or merely respond. Time will tell

[pcprogrammer]

I had to take a good look at the picture to see what you where getting at

You mean the duality of the item being dispatched or not. Well when you open the box you will know

[woody]

Had the same thing with 10 connector hoods the other day. They were in stock, showed as dispatched, but never arrived. A couple of days later they were shown as backordered, and as dispatched, and on top of that they were still in stock.

I called them twice and finally got my hoods. Something with a French warehouse not showing inventory or something vague like that. Might be a quantum computer after all 

[magic]

I'm sure they just accidentally sent an empty parcel alongside the one with your thermostat.
In a few hours both parcels will arrive and a nice lady will call to apologize for any inconvenience it may have caused you.
 

[tggzzz]

I'm sure they just accidentally sent an empty parcel alongside the one with your thermostat.

The close approximation to that was another item from that order: an A4 padded envelope containing only a CR2032 battery holder. Another item from that order has arrived in another padded envelope.

Given the choice between "fast" exclusive-or "predictable", I'd choose predictable. But I'm not given the choice.

[tggzzz]

Had the same thing with 10 connector hoods the other day. They were in stock, showed as dispatched, but never arrived. A couple of days later they were shown as backordered, and as dispatched, and on top of that they were still in stock.

I called them twice and finally got my hoods. Something with a French warehouse not showing inventory or something vague like that. Might be a quantum computer after all 

I have some sympathy with a supplier and back ordering, given the current state of the global supply chain.

But I don't see how they can simultaneously claim it has and hasn't been dispatched. That is in the realm of Schroedinger's cat!

BTW apparently RS are getting a lot of phone calls at the moment, and their advertised 8am-8pm chat facility doesn't exist.

[pcprogrammer]

But I don't see how they can simultaneously claim it has and hasn't been dispatched. That is in the realm of Schroedinger's cat!

See my post above about opening the box

[tom66]

I remember once (non-electronics) I ordered an item that was £49.99,  the free delivery threshold was £50 otherwise it was something like £7 extra.  So I ordered some cotton buds for 49p and they arrived in two different packages from two different warehouses two different days apart.

So that was amusingly inefficient ...

[woody]

But I don't see how they can simultaneously claim it has and hasn't been dispatched. That is in the realm of Schroedinger's cat!

See my post above about opening the box

And you cannot complain as they will claim that you opening the box changed the outcome.

[srb1954]

I had to take a good look at the picture to see what you where getting at

You mean the duality of the item being dispatched or not. Well when you open the box you will know

But you might just find a dead cat in the box!

[SiliconWizard]

The item has never been dispatched anyway. It has been despatched.

[magic]

They just fired their last native English speaker to cut costs

[SiliconWizard]

I had to check though, and turns out both forms are accepted.
But I must admit that was the first time I had seen this one form.

[Cerebus]

I ordered this "in stock" item on the 18th.

I've asked RS whether this still "in stock" item has or hasn't been dispatched.

I wonder if they will answer or merely respond. Time will tell

My cat is admitting/denying that she's taken delivery on your behalf.

[tggzzz]

Based on replies emails that I've had with RS, I'm in the process of attempting to verify my understanding that...
Where the RS website states
    "2 in stock for delivery in 1 working days"
that actually means
    "2 in stock for delivery in 4-7 working days, if you are lucky"

I find that surprising, disappointing, and a little difficult to believe. I'm currently attempting to find out whether that is correct.

I'll let people know what I've misunderstood, if anything.

For the avoidance of doubt, I fully accept that the current supply chain problems are outside RS's control. I don't accept that RS's internal systems shouln't accurately state the extent of those problems.

[magic]

"2 which we can import in 4-7 weeks, if somebody doesn't snag them first"

[tom66]

The delivery is in 1 working day  but they don't mention that it'll take 5 days to find the part of the warehouse they left it in!

[bd139]

RS deliveries should only be considered as delivered when you observe the parts sitting on your bench. Between when you place the order and this time, attempting to rationalise the situation is pointless as is assessing the deadline on which the container supposedly containing your parts is to arrive.

[tggzzz]

RS deliveries should only be considered as delivered when you observe the parts sitting on your bench. Between when you place the order and this time, attempting to rationalise the situation is pointless as is assessing the deadline on which the container supposedly containing your parts is to arrive.

Perhaps I should have been more explicit.

Firstly that RS state it simultaneously has been dispatched and has not been dispatched.

Secondly RS state there is a significantly different meaning between "2 In stock for delivery within 1 working days" and "2 In stock - FREE next working day delivery available". As RS have put it "In future if ordering a part and it says "working days" rather than "next day" this would mean..." Apparently we are expected to know that means a significant difference in their internal systems.

Such undefined and differential meaning are unacceptable. Humpty Dumpty "glory" means "knockdown argument" should have no place in commerce.

[bd139]

Yes. That’ll be because their ERP system, their fulfilment system and their web app are loosely coupled. And that loose coupling was built by the lowest bidder. And the metrics dashboard says that an acceptable amount of customers are pissed off so they won’t fix it.

[tggzzz]

Yes. That’ll be because their ERP system, their fulfilment system and their web app are loosely coupled. And that loose coupling was built by the lowest bidder. And the metrics dashboard says that an acceptable amount of customers are pissed off so they won’t fix it.

Of course. Doesn't excuse it.

It would be mildly amusing to be a fly on the wall watching all the finger pointing, ducking and shrugging.

Their drones are rather sheepishy admitting that they are having to deal with a lot of complaints. Supporting evidence: I'm being repeatedly asked if I'll take part in a  survey.

[bd139]

It doesn't matter what they measure. It's the internal attitude that defines the success criteria. For example my recent discussion with a client who has 7x the revenue of RS Group


me: your MTTR is really bad. Look it's over 25h and it needs to be under 1h to meet your contractual objectives.

client: how can we measure this differently?

me: fix your fucked up process and priorities and improve quality.

client: but that's more expensive than fudging the data so we don't have to report it our investors.

me: 


I guarantee that's what's happening at RS. Nothing will be fixed.

[tggzzz]

It doesn't matter what they measure. It's the internal attitude that defines the success criteria. For example my recent discussion with a client who has 7x the revenue of RS Group


me: your MTTR is really bad. Look it's over 25h and it needs to be under 1h to meet your contractual objectives.

client: how can we measure this differently?

Oh, never heard that, oh no. Perish the thought

[/quote]
me: fix your fucked up process and priorities and improve quality.

client: but that's more expensive than fudging the data so we don't have to report it our investors.
[/quote]

I might suspect "... so I don't have to tell the person who sets my salary in a way that they have to tell their boss who must disclose it to investors".

On occasions I've had to use phrases like "Yes, you coooouuuld do that. But you could walk across a road without looking".

me: 


I guarantee that's what's happening at RS. Nothing will be fixed.

I wouldn't bet otherwise, but hope springs eternal. Doesn't it?

[SiliconWizard]

"2 which we can import in 4-7 weeks, if somebody doesn't snag them first"

somebody more important than you.

[m k]

I remember once (non-electronics) I ordered an item that was £49.99,  the free delivery threshold was £50 otherwise it was something like £7 extra.  So I ordered some cotton buds for 49p and they arrived in two different packages from two different warehouses two different days apart.

So that was amusingly inefficient ...

My latest with Farnell was less than an hour apart.
Things I ordered were also less massive, one DS112 and one DS114, Weller tips.
Single order but finally two invoices.

First came with regular mail, with DHL sticker, second was delivered by DHL.
Both door to door, no wonder transportation is costly.