Re: Pivotal Electronics Ltd.
I've placed two orders through this broker in the past nine or ten months, TL;DR: both have been successful.
In the UK, they're little more than a store front to their operation in Hong Kong.
The first order I placed with them, back in July 2021, they took payment directly into their UK bank account which was very convenient. Delivery was around a week.
The last order I placed, about three weeks ago, was for the same part, but was double the price (but beggars can't be choosers, right?). They also changed their terms, no longer can I pay into their UK account, I had to do a SWIFT transfer into their Hong Kong account. This was still inclusive of VAT, and they still present their invoice with a UK VAT number, and after a couple of emails I gritted my teeth and sent the money. They also offer a card payment facility with a 5%+ charge, but I did the TT route as it was cheaper, although in retrospect perhaps a CC payment would have offered me some form of buyer protection.
They delivered around a week after payment. They are responsive to emails but there's a bit of a communication barrier. As they're a broker, they have to wait for the parts to get to hem before forwarding themselves & are in a position to provide a tracking number, but in total, it took about a week from payment to receipt of parts. The parts are genuine.