DigiKey order under review for 4 days

[gaminn]

So I again made the mistake and decided to order something from Digikey - 1mOhm current shunt from Murata, 10 through hole PTCs and 20 3mm LEDS from Vishay. And guess what - after 4 days my order is still in "Received" status, according to the customer support it is under review. The reason of the review is unknown. The review team is said to be busy. So you got the delay and the best thing you got 0 information about it from Digikey.

I normally order from Mouser, many orders over the years and I can't remember any problem, any delay. Whereas Digikey? If I remember correctly I placed 4 orders and there wasn't single one without any issue meaning some delay. But this order, they are really trying their best to delay my order.

Any idea why they review it? Export compliance of the current shunt, PTCs and LEDs? I'm from Europe and have my VAT ID registered with Digikey.

[SiliconWizard]

Yes, for all they know, you could be helping Russia with your LEDs and PTCs.

[Njk]

Interesting. Just recently, I'd ordered at DK (not directly but via my European rep) some analog parts with industrial temp range (to improve my welding machine so it can reliably operate outside in winter) and 3M conductive adhesive tape (to fix my loved big desktop LCD watch). The order was timely shipped. Then guess what? DK tracking reported exception. UPS tracking showed more details: US custom clearance passed. The package has moved over the ocean. EU custom clearance passed. The next strings looked a bit odd. "Contacted recipient or importer for clearance information" (no actual contacts were made). Finally, after some delay, the package was delivered. No idea for what it was. Perhaps the extended temp range looked suspiciously. As for the Scotch tape, it can also be used for tying multiple grenades together to make the weapon more deadly. Paranoia is now a pandemic illness.

[gaminn]

That was my previous order on Digikey - shipped via UPS with DDP (delivered duty paid) and I was contacted by UPS to clear the package myself at EU customs. So I refused the package and Digikey resent it several days after that, this time it was delvered. Five days delay approximatelly. Really, just nothing else than bad experience. But this current order, it seems it will beat all the previous ones...

[Bud]

Well, Fedex once billed me for something I did not order. Upon investigating it turned out the intended receiver was a person with exact same first and last name, living in a different city 20 miles away. Apparently Fedex did not bother matching the receipient name with the address when clearing the package at the border. 

[Njk]

But Digikey has one advantage. The order value threshold for free shipping is lower than that at Mouser

[schmitt trigger]

We once had some FPGAs sent to Texas, as the consultant that was developing the VHDL code for us lived there. But the order was placed from Mexico. The order also included some 0.1% tolerance resistors.
That triggered suspicion, and the order was rejected. Never got a clear explanation.
The only way we could get those components delivered was for the consultant to place the order himself with his personal card, and we later reimbursed him.

Hmmmm. So FPGAs are now used to make Fentanyl?

[thm_w]

https://www.eevblog.com/forum/chat/digikey-keeps-flagging-me-for-export-compliance/ maybe

[gaminn]

For my location, Digikey offers the same free shipping threshold as Mouser (both 50 EUR).

I don't know if I'm being flagged for export compliance. My other orders with digikey last year were some MCUs/FPGAs/CPLDs and these orders weren't delayed between order acceptance and shipping event. There are some stupid PTCs, LEDs and current shunt in this order.

I received no shipping notification yesterday so today, it is already 5th day of the delay without knowing the reason of the delay. No explanatory email, nothing...

[Psi]

What did you write in the digikey reason for export / declaration box when checking out?

If you don't fill it in, or put in something vague they tend to get annoyed at having to chase you up about it.