Need more emails?
This issue is not new. I am having a problem ordering items from DK for a while.
Some are available and some are not.
It's not about the 4 diodes. I needed a clear answer why it is so.
Dear Steve Gxxxxx,
I am sorry, but we are unable to supply you with this part due to the part’s limited availability.
Please do not hesitate to contact us if you have any questions or concerns.
Thank you,
Todd Kirby
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 14976
+1 218 681 7979
Hello Todd,
Can you please explain me in plain language what you mean by limited availability?
You have a few thousand, so it can't be not enough volume. (I had that excuse on other items from you)
This part is widely available from other sources and I can order it there.
So, is it limited only for my company or is it limited some other way?
I need a clear answer.
Thanks
Dear Steve Gxxxx,
Part 497-18723-1-ND is not available for distribution, order was cancelled.
Please do not hesitate to contact us if you have any questions or concerns.
Thank you,
Melanie Stenzel
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 11155
+1 218 681 7979
Hello Melanie,
This still does not answer my question.
I could place an order as a guest and I could place an order when I created another account.
That is until you guys figured out it is my company.
I am able to order the part from different sources (I just did), so it is not restricted for distribution from other places.
So, it is not the manufacturer limiting the availability of parts. It is your company limiting my company from ordering certain parts.
That is discrimination.
My question is why?
Thanks
Hello Steve Gxxxx,
Due to limited access to new stock, Digi-Key has made the decision to reserve our current stock for companies that are
classed as a Manufacturer.
Thank you,
Angie Vanderport
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 12934
+1 218 681 7979
So, a guest ordering 4 pieces could be a manufacturer...