There was a time, when every German town had a selection of electronics shops. Cologne had a good dozen of them. Great places where we would go to meet friends, exchange the latest gossip and spend our money.
Then, in the mid 80s, Conrad Electronic, until then a mail-order business, opened big and impressive stores right in the centre of all major cities. They hired radio amateurs for their radio department, modellers for their modelling department etc. Within a few years, all other electronics shops were gone. Conrad picked out their best staff and hired them.
10 years later, they began to ask for customers' ZIP codes at the check-out. Soon after that, the impressive city-centre stores moved to some industrial estate way out of town. Gone were the highly qualified staff, replaced by the same kind that would be flipping burgers elsewhere. Eventually, the store in Cologne was one of the first to close altogether. That was about a decade ago. I haven't bought a thing from them ever since.
Now, Conrad have announced that they'll close all brick-and-mortar shops before the end of this year and concentrate on B2B.
Good riddance!