Hello, I just placed an order with tme.eu for a Brymen BM869 today. I agree that their website ordering process is kind of complicated and confusing forcing you to wonder as you fill in the fields and whether you are filling the fields in correctly or not. It did not instill confidence when I was trying to place my order on their website. However I took the chance and hit the button to finish the order and chose to pay with Paypal. I had registered an account online with them before I placed the order, so they had all my contact and shipping info plus email address. However after paying for and concluding my order, I did not receive any indication or acknowledgement of success or payment received notification. It just popped me out to their website online ordering page and that was it. I did not receive an email receipt or anything. I was able to login to my account with them to see my order online under the "Sales History" button though. During the order process, right before submitting your payment, they do flash up the Invoice of your order and offer you to save it as a .pdf document or to print it out. I saved it (luckily). I also am in the habit of taking screen-captures of all the ordering screens and details just in case things go bad. So I agree their service seems to be a bit lax in this regard.
On the other hand, Paypal was prompt in emailing me confirmations that my Paypal account was charged and paid TME already. So I know TME got my payment.
So far, I cannot rate tme.eu yet. I am feeling a bit worried that they do not reply at all to any emails or online messages that I send to them. But I see my order status is in progress "pulling from the warehouse".
I now will wait to see how this order progresses and how long it will take before I receive my new Brymen BM869. I am in the USA, so I don't know how long it will take to arrive and be delivered from Poland or the EU warehouse wherever they ship from.
At this point I am giving them the benefit of the doubt that all will go smoothly. They did have the lowest price for the item that I could find, even with the $20 shipping charge to the USA. So I am pleased with that at this point. My search for the Brymen BM869 and all of its other brand name equivilents was fruitless. All the GreenLee DM860A dealers here in the USA over charge for it and the ones I looked into seem to not even have it readily in stock. So I gave up and just took a chance to order it from Europe, namely from TME. I am hoping it goes smoothly after finding this thread about tme order experiences. I will update once I get my BM869 from them.
UPDATE: 09/10/2014 - DHL delivered my package this afternoon! The package was a bit crunched and banged up but the meter seems to be working okay. I am happy. TME.eu shipped very fast and DHL Air got it here from Poland to the USA, NY area in just a couple of days! Wow! So even though they don't acknowledge you after ordering, they did deliver! All clear. Good transaction. Oh, and the meter they sent me was the latest revision model BM869S. Nice. Price is lowest around I could find too.