An update.
I had tried for 9 days for a response by email and I had sent the email to 4 different people in the company. I finally called them on the 27th of November and I spoke to a Malgorzata Slewa. She assured me that I would be taken care of and that they would send anther package out as the one they had sent was either addressed wrong or sent to the wrong. I waited for a few days and asked her if my package had been sent and she said they would try again, that was the 4th of Dec.
I have been checking on the status of my purchase on line in my account, and today the whole purchase history has been removed and they show no record of my purchase. I called again and they cannot do anything because Malgorzata Slewa is away until Monday and I am running out of time for a paypal claim so I have no choice now but to put in a claim with paypal.
Ridiculous service, unresponsive, and I feel like I am being lied to. I tried, gave them the benefit of the doubt, but after 40 days of waiting for them to do the right thing I give up.
I should also add that now my money has been in their hands for over a month, and I will have to wait for another month a least before I get it back.