Most of these UPS should still power on with no battery connected. They are designed so you can hot swap the battery packs without powering down the equipment attached to them (otherwise it's pretty worthless as an uninterruptable power souce
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The idea is to test the thing before he goes out and buys expensive batteries, which is why I suggested powering it from an external supply. The last failed unit I got from fleabay worked fine, until I put in the battery and BANG

An SLA has a lot of current to put through a shorted switching FET. A current-limited supply should cut down on the pyrotechnics.
Thinking about it again, though.. I wonder if the site wiring fault light isn't discreetly driven? I have a couple of borked APC units here, and while I haven't traced out the whole circuit, it looks like there's a couple transistors detecting the mains wiring. If it's a common fault for this unit, maybe that circuit is the problem, and the actual UPS is fine?