Here is my experience with a Chinese online retailer;
Never buy anything from Light In The Box!
LITB is a Chinese company, and my experience with Chinese online retailers is that 1) their sites are confusing and misleading, 2) they never admit if they make a mistake and 3) customer support is a fiction and does not exist.
On 10 May I bought 2 cameras at LITB and they charged the following amounts 2 each cameras: EUR 353.20 Shipping & insurance: EUR 47.86 Import Duties and taxes: EUR 20.10 Total: EUR 421.16 The cameras were delivered by PostNL on 15 May with as sender name LITB Europe in Zwolle. PostNL normally charges EUR 24.50 for a package of that size and weight, incl. Insurance, so when I asked customer service why they had charged EUR 47.86 for the shipment, and on top of that another EUR 20.10 for import duties and taxes, they first gave me all kind of evasive excuses. Then they said the package was sent from Poland, (even though PostNL had confirmed to me that the package was sent from the Netherlands). In addition, LITB said that the EUR 20.10 was VAT, which is impossible because it is equivalent to 20.10 * 100 / 353.20 = 5.69% of the purchase price. While VAT in the Netherlands is 21% and in Poland it is 23%.
To make a long story short, it is now 16 June, and after 30+ ticket messages with their so called customer support, and supervisors, who first of all never read what you have written, and simply ignore your questions / comments, and Second, do not try to solve the problem, but try to make it clear in all kind of ways, that LITB has not made a mistake, but that you as a customer simply do not understand the bill correctly.
So I still have not recovered the incorrectly charged amount.
My advice is to buy nothing LIGHTINTHEBOX because if something goes wrong with the purchase, you can shake it, and you need to hire a lawyer to achieve your right!