Disclaimer: I'm no expert.
My first thought was a cricket ball. I also wondered about a golf ball - but I reckon it would have to have been a pretty full-on shot to have enough energy to do that damage. Also, a golf ball might disappear down a downpipe.
Rocks - yes, but since most rocks aren't of rolling shape, you would expect the culprit to be laying around, unless is skipped off somewhere.
Unless someone has experienced this before and can tell us what has (likely) happened, it will remain a mystery.
I suspect the supplier could give you an answer as it would seem they would be most likely to have come across it before.