Yeah, I was already surprised when he first mentioned on the forum some time ago that hacking for personal use is OK. Most companies wouldn't say anything, anywhere, even remotely close to that.
This openness and the great support I've received on their DMMs and power supplies (both new and old) keep them on my "good" list. Sure, sometimes there may be a mixup or other snafu, like any company, but overall they've been great to work with.