So if I buy a 2nd hand Siglent TE I can expect no support on firmware updates?
There was no addressing any new strategy on their grey market problem. In my opinion they have to fix it at the distribution level, not at the ebay (or similar) end-point.
Also nothing was said about why they treat grey market products as counterfeit ones. There are no clones or fake products and if their own products get out of their own distribution channels, the customer that buys it should not be punished by not offering service or falsely claiming a genuine Siglent product is a fake one.
I think they should focus more on their production and distribution chain than dealing with the problem at the online outlets that offer them.
Yes, I'm aware it's a problem for them, but in my opinion their current solution is the wrong approach and only leads to customer dissatisfaction. I don't care if the CEO tells me directly "buy from authorized distributors" If I do find a deal I'm not going to check if it's authorized or not, as long as it's a genuine product.
Other companies have the same problems and it's up to the company to control their own distribution chain and make sure ghost runs don't happen and rejected products are not put on the market. Destroy them, refurbish them and make sure rejects don't make it into the mainstream. They are the only ones that can control that aspect, not us the customers.
All that said, thanks for the Interview and especial thanks to Mr. Qin for showing us that he is a regular guy, with passion for his company, and I'm very impressed by their growth regardless if they are really number 2 or not. But I'm pleased that he shows passion and cares about engineers and hobbyists so a big thumbs up
Now, I would suggest again to fix your distribution channel instead of using intimidation with the non-authorized distributors.
Edit: sorry for being so redundant, but I strongly believe the solution is to control their production/distribution chain, their problems should never become their customer's problems that bought a genuine article no matter what.