I decided to pick up an 832 for the bench so I sent an RFQ into TEqupment on 9/10. They responded on 9/11 and mentioned that a problem had been found with the 800 series of power supplies. As a result of this issue, shipping would be delayed 3 weeks, possibly more. At the time they were still showing 33 832's in stock. I was happy to see that TE was upfront with the issues and were not going to ship anything until the problem was resolved. I was surprised when a couple of days later I got a notice from TE that it had been shipped
. It arrived on the 16th. The first thing I did when I unpacked it was check the board. Sure enough, it's got a V2.0 board with the cap heater
. Interestingly, it's less than 40 units away from the S/N that that Crazy Aussie Bloke tore down
. I immediately e-mailed TE asking why oh why would they ship out a unit that's known to be defective.
Their response: an isolated clerical error
. I'm curious if anybody else has ordered an 832 from TE in the past week or so and also been shipped a known defective unit.
My account rep at TEQuipment sent me that note today but said that since Rigol USA doesn't have any of the new boards yet I should wait for a few weeks and contact Rigol directly to see if they have any of the boards in stock for fixes.
According to the letter from Rigol, boards will be replaced as they become available and areas that are prone to overheating will have priority. They downplay the issue in the United States basically putting us last in line but stated if you are experiencing the reset issue to contact Rigol or your distributor directly for an RMA. I've had mine on for 12+ hours the past couple of days and haven't had any issues, nor do I expect any. Of course I prefer my caps raw, not baked so I've already filled out the form for replacement. They also mention that in addition to updating the hardware, they will update the firmware and recalibrate the unit which will "improve it's low current measurement capability". So it sounds like they are also addressing the <10ma setting bug
.