UPDATE:
From John South at Emona:
Rigol will be replacing the Analog boards in units globally . With Emona (and I would imagine other distributors) we will be sent the new boards with some calibration software and instructions . I don't yet know what is involved with the board replacement and calibration etc but most likely we will be performing the replacement at our service center . I'm also not sure of a timeframe due to the large logistics involved but at least it is very good news for all existing users of the DP power supply.
Awesome, thanks for the follow-up Dave.
I am actually quite impressed with Rigol.
Every company makes mistakes. Every company eventually ships something they wished they hadn't. What separates the men from the boys is how they handle it.
As for shipping, I know people will complain about having to ship their units to Rigol, but nobody has a god-given right to not be inconvenienced in any way. If my TV breaks, I don't expect Sony to cover the fuel cost to drive it to them or to compensate me for my time driving back to the store... as we say "shit happens". Yeah, it's an inconvenience, but at least Rigol is taking care of it - reflects very well on them, IMO.