I'd guess the battery can is actually shorting to the product's case (and not a reliable short).
Keep in mind, this uses 2 batteries for a reason - bi-polar rails (quiet ones)
Both batteries have a negative can (I think), and the obvious connection for the batterie is spilt around common.
So, one battery may be allowed to touch the case but not BOTH.... and if the case isn't 'floating', then even one battery touching the case will be as short circuit.
-it may come back, and soon.
intermittent faults can cause confusion