Regardless of the cost of the product, but the manufacturer should ensure perfect documentation; you often find manual entries that have disappeared on the device, or new entries on the device that are missing in the manual. The customer should be treated better
They would be more expensive. Moreover, the current trend is stupid Youtube videos instead of proper manuals. Welcome to the 21th century
You know, I'm normally very skeptical of youtube videos as an educational medium, but for instructions on operating something like an oscilloscope I think that a video is almost a perfect solution. There is a lot of physical action involved in operating a scope, and interpreting the output also has a significant "dynamic" aspect: the traces MOVE in ways that is very difficult to convey in words or static images. I wish that Tektronix had made more movies demonstrating the use of their analog scopes from the 70s, because there's a lot of capability in those things, and the operators manuals are both terse, and miserly with the illustrations.
I understand, line art cost extra to draw up, and photographic plates in printed documents were EXPENSIVE, but they were selling a piece of test equipment that cost as much as a new car, if not as much as a new house, and the operator documentation could be better (I direct your attention to the
475 Oscilloscope Operators Instruction Manual that is 54 14 cm x 21.5 cm pages (5x8.5 inches), including the table of contents, one of which is blank. I'm having the devil of a time figuring out under what conditions the READY lamp should be lit, and I've literally read the booklet from cover to cover and the only discussion of the READY indicator is on page 10 and reads
"32. READY - light that indicates A sweep is "armed" and, upon receipt of an adequate trigger signal, will present a single-sweep display.")
Even a short film demonstrating each of the modes of operation, and the common types of measurements performed with specific scopes would have been of great benefit to the customer base. In the same vein, those same movies, uploaded to YouTube, would be invaluable for hobbyists making due with old scopes they scored at a swap-meet or off eBay.
And, it's not like Tek was saving their pennies: they made plenty of instructional videos, as well as promotional videos about all sorts of manufacturing technology. Heck, for all I know they made model-specific instructional videos and they either haven't been uploaded to YouTube, or my Google-foo is sad and weak.