Did you connect just the battery as a voltage source to the input and to nothing else? These units like you have one are prone to ground loops of hell (tm) if input and output circuitry are anyhow in connection.
A second thing is: Also these DC/DC units are cost optimized by transferring production steps into software development. That means, the first time they are powered up, or maybe even every time they are powered up, they "re-tune" their regulation loop by the microcontroller. Current regulation seems even to be done completely by software. It could be worth a try to power cycle it a few times, connect it to another PS and slowly increase input voltage.
And of course, check the PCB for bad solder joints and blown caps...