Here in the UK the telephone line is not connected to ground at the customer end.
It is extremely rare nowadays, but occasionally you might come across a lightning protector device at the customer's end of the line. However, these need a higher voltage than the mains to break down and conduct. The chances of finding such a device these days are very small.
Incidentally, your initial description could be ambiguous:
We called a technician (who wasn't briefed on the whole story) and he discovered that one pair of the phone line was dead. The other pair was working, he made the switch (it didn't cost anything) and the problem was solved.
A phone line requires one pair. Modern dropwire has two or four pairs in it, but only one of those pairs is used for a single line. From your description it sounds like one of the pairs in the dropwire was faulty, so he switched to a spare pair.
I've never known a phone line to be damaged by an electrical fault at the customer's premises. It's a very different story if there is a lightning strike nearby.
To close: I want to emphasise that telephone lines are never* connected to earth at the customer's premises, even if they go into a modem/router. One good reason for this is that one leg of the phone line is earthed at the exchange, and the polarity of the line at the customer's premises is unspecified so it can be connected either way round. This precludes the possibility of an earth connection at the customer end.
I admit to being puzzled by your story and cannot explain it.
*Many decades ago there was a signalling system from the exchange to the customer in which a low frequency (sub-audio) common-mode voltage was applied to the line at the exchange, and a detector at the customer end was connected to both legs and a local earth. This system has been obsolete for four, probably five decades.